Task Manager 2

International Executive Service Corps; Washington (District of Columbia); Hybrid; USD 110,000 - 140,000; Full time

Job summary

NuAxis in Washington, DC is seeking a Task Manager 2 to lead end-user and workstation support activities, coordinate staffing, and maintain client relationships while ensuring high-quality task execution.

The role requires extensive experience in complex network operations and evaluating technology and system configuration alternatives, with responsibilities to manage projects and drive performance.

Qualifications

• 8 years of experience supporting complex network operations.
• 4 years leading a technical team of 5+ end-user/workstation staff.
• 5 years identifying alternatives for hardware, software and system configurations with cost/benefit analysis.
• 4 years in client relations to resolve contract development and personnel issues.
• 3+ years establishing processes to support task or project management.
• 3 years providing performance appraisal and staff feedback.

Responsibilities

• Establish and improve processes to manage technical tasks and projects.
• Recruit and coordinate technical staff for task execution.
• Work with clients to resolve contract, development, and personnel issues.
• Lead end-user/workstation support teams and security administration.
• Plan work, monitor progress, and report status.
• Evaluate hardware, software, and configuration options and prepare recommendations.
• Support complex network operations and workstation security.

Skills

Network operations

Technical leadership

End-user support

Staff recruitment

Client relations

Contract issue resolution

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Task Manager 2 for a Full-Time position

Job Summary

The Task Manager 2 is an experienced technical team leader responsible for managing end-user and workstation support activities, coordinating technical staffing, maintaining client relationships, and driving high-quality task execution. The position also requires extensive experience in complex network operations and in evaluating technology and system configuration alternatives.

Key Responsibilities

• Establish and improve processes used to manage technical tasks and projects.
• Support performance appraisals, employee feedback, training-needs assessment, and staff skill development.
• Recruit, identify, interview, select, and coordinate technical staff for task execution.
• Work closely with clients to resolve contract, development, and personnel issues.
• Lead teams of end-user and workstation support staff, including responsibility for workstation security administration.
• Plan work, control projects, monitor progress, and provide status reporting.
• Prepare technical specifications and guide staff responsible for developing deliverables.
• Develop work standards, evaluate employee performance, and review team products for quality assurance.
• Evaluate hardware, software, and system-configuration alternatives through feasibility and cost/benefit analysis and prepare recommendations.
• Support complex network operations, end-user troubleshooting, workstation OS/software installation and testing, network troubleshooting, help desk SOP optimization, and workstation security.

Requirements

• 8 years of experience supporting complex network operations, including end-user problem solving, workstation operating system and software installation/testing, network troubleshooting and testing, Help Desk-related SOP optimization, and workstation security protocols.
• 5 years of experience identifying alternatives for new hardware, software, and system-configuration approaches; determining feasibility; performing cost/benefit analysis; and developing final recommendations.
• 4 years of experience in client relations, working closely with clients to resolve contract, development, and personnel issues.
• 4 years of experience primarily as a technical team leader of at least 5 end-user/workstation support staff engaged in all aspects of workstation support, including security administration.
• 3 years of experience establishing processes to support task or project management.
• 3 years of experience providing performance appraisal and employee feedback support.
• 3 years of experience assessing employee training needs and assisting employees in skill development.
• 3 years of experience recruiting, identifying, interviewing, and selecting technical staff and coordinating staffing for task execution.

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE