Task Force Manager

Crown Hotel & Travel Management Llc; Wilmington (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced PTO Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC invites applications for a Task Force Manager in Wilmington, NC. This full-time role leads hotels in transition, supports General Managers, and trains staff across departments such as front desk, housekeeping, and maintenance.

The position requires adaptability, strong leadership, and the ability to manage operations and finances. Travel is extensive (about 90%), but candidates must reside in Central or Eastern NC.

Qualifications

• Experience leading hotel teams and managing complex operations.
• Ability to train staff across departments including front desk and housekeeping.
• Strong communication and analytical decision-making skills.
• Willingness to travel and support hotels in transition.

Responsibilities

• Assist current GM or serve as acting GM of hotels in transition and provide corporate support for projects as directed.
• Fill in for General Managers within an assigned area where there is a vacancy.
• Lead hotels' teams to achieve revenue, cost control, and guest satisfaction goals.
• Act as GM when needed, managing daily operations and reporting to leadership.
• Train staff across positions to address shortages and improve service levels.
• Maintain clear communication with corporate and property teams on progress.
• Ensure financial targets, guest satisfaction, and staff morale are priorities.
• Lead by example with integrity and adherence to company standards.
• Enforce Company Performance Standards and perform other duties as assigned.
• Utilize brand knowledge and CRM/PO systems to support operations.

Skills

Computer skills

Communication

Organization

Time management

Analytical skills

Customer interaction

Tools

PMS software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Task Force Manager

Full Time Wilmington, NC, US

Salary Range: $55,000.00 To $65,000.00 Annually

Task Force Manager

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

Full Time

• Insurance (Medical, Dental and Vision)
• Supplemental Insurance
• Enhanced Paid Time Off (PTO) Plan
• Paid Training
• Fantastic Company Culture

Traveling position, but must live in Central or Eastern NC.

Department

Executive Office

Supervisor: Crown Hotel and Travel Management Vice President of Operations/CEO and Director of Operations

Primary Objective

The Task Force General Manager will serve as an acting General Manager/MOD/Shift worker (if needed) of hotels in transition and provide corporate support to the hotel staff and in some cases work alongside the General Managers.Trains and/or works in other positions to assist assigned properties with employee training or shortages in positions. Including but not limited to front desk, housekeeping, and maintenance.

Duties and Responsibilities

1. Assist current General Manager or serve as acting General Manager of hotels in transition and provide corporate support for projects as directed.

2. Must be able to fill in for General Managers within an assigned area where there is a vacancy.

3. Responsible for the team leadership and results of hotels as assigned.

4. Assumes full responsibilities as the acting GM, managing all revenues, cost controls, team development, staffing, conflict resolution, and all facets of the daily operations while supporting company’s goals.

5. Trains and/or works in other positions to assist assigned properties with employee training or shortages in positions. Including but not limited to front desk, housekeeping, and maintenance.

6. Position requires accountability and effective communication. Works within established guidelines and keeps corporate supervision informed continually of operations progress.

7. Ensures that corporate reporting deadlines are met and that financial results, high guest satisfaction, and positive team spirit are a priority.

8. Leads by example with integrity.

9. Enforces the requirements of Company Performance Standards.

10. Other duties as assigned.

Job Skills:

1. Computer skills to include word processing, excel, and familiarity with brand specific property Management System(s).

2. Ability to exercise excellent communication, presentation, organization, time management and listening skills.

3. Ability to use analytical skills for measuring business potential and value to the hotel.

4. Ability to successfully interact with all levels of customers, associates, and hotel management.

Job Requirements

Must be able to favorably represent Hotel to guests and the community. Have operational knowledge of all phases of the hotel; special knowledge of budget and accounting; sales procedures, proper hiring and training, and motivation of personnel.

Physical Requirements

1. The position requires that the employee regularly stand; walk, stoop, kneel, crouch and lift items from up to40 pounds.

2. Position requires off-duty availability which may interrupt personal time

3. Must be able to travel to and from assignments.

Travel

This position is based in North Carolina and will require travel approximately 90% of the time.

Preferred Experience

Experience working with various brands. Experience with Marriott, Hilton, IHG, Wyndham properties is preferred.