General Manager

CROWN HOTEL & TRAVEL MANAGEMENT LLC; Leland (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC in Leland, NC is seeking a General Manager to lead the front-office team and oversee daily operations of the hotel. This full-time role emphasizes staff leadership, guest service standards, and cost controls.

The GM will hire, train, schedule, monitor payroll, and ensure brand standards while coordinating with other departments. Strong communication, organizational skills, and experience with IHG/OPERA are highly valued.

Qualifications

• IHG and/or OPERA experience preferred.
• Front office supervisory/management experience in hotels required.
• Minimum 1 year of customer service experience.
• Branded hotel experience required.
• Ability to read and interpret safety and operating instructions.
• Ability to use a moderately complex computer system.
• Strong written and verbal communications in English.
• Knowledge of safety and security policies for guests and property.
• Excellent organization and time management.
• Proficient with Word and Excel.

Responsibilities

• Hires, trains and supervises hotel team, with front desk focus.
• Maintains hotel standards set forth by brand and management.
• Assists with scheduling, billing and accounts receivable.
• Plans and coordinates daily activities to meet service standards.
• Monitors payroll budget to control labor costs.
• Handles guest complaints and resolves issues.
• Interacts with guests and provides travel directions.
• Inputs and retrieves information for Front Office reports.
• Conducts Front Office staff meetings and training.
• Coordinates with department heads for smooth operation.
• Enforces safety regulations and hotel policies.
• Allocates duties and shifts to staff.
• Greet VIP guests when possible.
• Reviews group resumes, event schedules and staffing.
• Prepares weekly schedules and adjusts for occupancy.
• Reviews payroll reports.
• Reports maintenance issues and follows up.

Skills

IHG/OPERA experience

Front office supervisory/management

Customer service

Branded hotel experience

Policy & safety knowledge

Moderately complex computer systems

Communication skills

Organizational skills

English proficiency

Payroll budgeting

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

Full Time Leland, NC, US

4 days ago Requisition ID: 1794

Salary Range: $60,000.00 To $70,000.00 Annually

Embark on an exciting hotel career with Crown Hotel & Travel management, LLC. From hotel managment jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

FULL TIME

• Insurance (Medical, Dental and Vision)
• Supplemental Insurance
• Enhanced Paid Time Off (PTO) Plan
• Paid Training
• Fantastic Company Culture

Responsibilities:

• Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels' associates.
• Maintains all hotel standards set forth by the brand and the management company
• Assists with scheduling, billing and some accounts receivable responsibilities
• Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel's guest service standards
• Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
• Fields Guest complaints, conducting through research to develop the most effective solutions
• Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues
• Inputs and retrieves information from the computer system for file maintenance, correspondence, and preparation of all Front Office reports
• Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment
• Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation
• Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations
• Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures
• Confers and cooperates with other department heads to ensure coordination of activities
• Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
• Receives and processes advance registration payments
• Meets and personally greets VIP Guests, whenever possible
• Conducts performance evaluations and coaches and counsels all associates when necessary
• Reviews the group resumes, event schedules and daily reports to ensure properstaffing of the hotel
• Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business
• Reviews, revises, and approves daily payroll reports as needed
• Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly
• When necessary performs the duties of his/her subordinates

Qualifications/Requirements

• IHG and/or OPERA experience is highly recommended
• Previous front office supervisory and/or management experience in a hotel setting is highly recommended
• 1 year of customer service required
• Branded hotel experience required
• Ability to read and interpret documents such as safety rules, operating andmaintenance instructions, and procedure manuals
• Ability to use a moderately complex computer system
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Must have knowledge of policies and procedures as they relate to safety andsecurity of guest and Hotel property
• The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Excellent organizational skills
• Ability to read, listen and communicate effectively in English
• Able to write reports, correspondences, memos and employee performance evaluations
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills
• Ability to solve practical problems and deal with a variety of concrete variables insituations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, orschedule formTo perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software
• Meets legal age requirements forthe position
• Driver's License Required
• High school diploma or equivalent
• Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability tointeract with many types of personalities
• Must display very good organization and time management skills
• Must be able to walk and climb/descend stairs approximately 20% of the time
• Must be able to frequently kneel, reach, crawl, and twist torso asneeded toaccomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.