TAS Data & Terminal Support Specialist

Energy Transfer Partners, L.P.; Aston Township (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

Energy Transfer Partners, L.P. is seeking a Data Operations Specialist to support and maintain the Toptech TAS by managing system data, assisting with incident investigations, and providing frontline Tier 1 support to terminals and customers.

The role requires 2–5 years of relevant experience, strong communication, and proficiency in Microsoft Office. On-call coverage and willingness to travel occasionally are expected.

Qualifications

• Bachelor’s degree in IT or Business, or equivalent work experience.
• 2 - 5 years of relevant work experience
• Must be familiar with interfacing systems and organizations;
• Must have strong communications skills (verbal and written);
• Must be effective in communicating, coordinating, and implementing changes. Strong Customer Service skills.
• Strong business computer skills and the ability to learn numerous software packages. Knowledge of SQL a plus.
• Must be willing to be on call 24x7 and provide after-hours support during rotating on-call coverage.
• Must be proficient in Microsoft Office Applications.
• Must have strong organizational and interpersonal communication skills.
• Must have customer focused.
• Must have demonstrated time and project management skills.
• Must have the ability to re-prioritize workload when necessary.
• Understanding and knowledge of computers and standard operating systems.

Responsibilities

• Setup and maintain data in the TAS system (suppliers, customers, accounts, EDIs, product records).
• Provide frontline (Tier 1) support and troubleshooting to terminals and customers.
• Provide data and assistance to Tier 2 support to resolve TAS issues.
• Assist in maintaining the department email box.
• Work with Terminal Operations to provide information related to accounts, drivers, and carriers for investigations.
• Create and maintain customer account files and contracts.
• Conduct testing on new TAS versions deployed by Tier 2 support.
• Assist in special projects; create PowerPoint presentations and spreadsheets.
• Backfill for other Data Operations personnel during vacations or illness.

Skills

SQL

MS Office

Communication

Time management

On-call

Customer service

Education

Bachelor's degree in IT or related field

Tools

Toptech TAS

EDI services

Toptech TDS

Job description

Energy Transfer Partners, L.P. is seeking a Data Operations Specialist to support and maintain the Toptech TAS by managing system data, assisting with incident investigations, and providing frontline Tier 1 support to terminals and customers.

The role requires 2–5 years of relevant experience, strong communication, and proficiency in Microsoft Office. On-call coverage and willingness to travel occasionally are expected.