Data Terminal Ops Specialist — Tier 1 Support (On-Call)

Energy Transfer; Aston Township (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Energy Transfer is seeking a Specialist to support and maintain the Toptech TAS system, handling data for customers, suppliers, drivers, and products. You will act as the primary Tier 1 contact, coordinating with Terminal Operations and Tier 2 support to resolve issues and ensure system integrity for daily terminal operations.

The role requires a Bachelor's degree in IT or Business, 2–5 years of relevant experience, strong communication skills, and the ability to be on-call 24x7.

Qualifications

• Bachelor’s degree in IT or Business or equivalent work experience.
• 2–5 years of relevant work experience.
• Strong communication skills (verbal and written).
• Experience with interfacing systems and organizations.
• Knowledge of SQL a plus.
• Proficient in Microsoft Office Applications.
• Willing to be on call 24x7 with after-hours support.

Responsibilities

• Setup and maintain data in the TAS system for suppliers, customers, accounts, EDIs, and product records.
• Provide Tier 1 frontline support for TAS issues.
• Coordinate with Tier 2 and Terminal Operations for problem resolution.
• Assist in maintaining the department email mailbox.
• Support incident investigations with accounts, drivers, and carriers.
• Create and maintain customer files and contracts.
• Test new TAS versions deployed by Tier 2.
• Create PowerPoint presentations and spreadsheets for projects.
• Backfill Data Operations staff during vacations or illness.

Skills

Communications

Analytical skills

SQL knowledge

Microsoft Office

Customer service

On-call flexibility

Education

Bachelor’s degree in IT or Business

Tools

Toptech TAS

TopHAT7/TMS7

EDI services

Microsoft Excel

PowerPoint

Job description

Energy Transfer is seeking a Specialist to support and maintain the Toptech TAS system, handling data for customers, suppliers, drivers, and products. You will act as the primary Tier 1 contact, coordinating with Terminal Operations and Tier 2 support to resolve issues and ensure system integrity for daily terminal operations.

The role requires a Bachelor's degree in IT or Business, 2–5 years of relevant experience, strong communication skills, and the ability to be on-call 24x7.