Targeted Case Management Specialist Community Advocate

Metropolitan Family Services; Merrionette Park (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

HSA contributions ($2,000 individual /

$4,000 family) pro-rated to start date

Teladoc services

401K plan with 4% employer match

Job summary

Metropolitan Family Services in Merrionette Park, IL seeks a CCBHC Targeted Case Management Specialist to support high-risk clients and individuals in crisis through community-based services. You will work with a multidisciplinary team to coordinate care and ensure seamless transitions across settings.

The role requires a Bachelor's in a human services field or 2+ years in mental health, and IM+CANS certification.

Qualifications

• Bachelor's degree in a human services field or 2+ years’ experience in the mental health field, social service or healthcare setting, required.
• Must obtain and maintain IM+CANS certification, required.

Responsibilities

• Provide community-targeted case management to CCBHC clients at high risk or in crisis.
• Gather information for the IM+CANS identifying medical, social, legal, educational, and housing needs.
• Develop goals integrated into the IATP for targeted case management needs.
• Actively lead caretaker planning to meet physical and psychosocial needs with mutually agreed goals.
• Document care and case management plans in electronic health records after each contact.
• Monitor daily alerts for participants entering ER or inpatient hospital processes and follow up post-discharge.
• Participate in participant education, including development of materials and presentations.
• Work with multidisciplinary professionals and community agencies to provide coordinated care.
• Participate in agency/site trainings and meetings.

Skills

Community-based caseload

Client advocacy

Diversity sensitivity

Time management

Flexibility

Education

Bachelor's degree in human services

2+ years' mental health or social services experience

Job description

CCBHC Targeted Case Management Specialist

Job Category: Case Management

Requisition Number: CCBHC005362

Apply now

• Posted : July 7, 2026
• Full-Time

Locations

Showing 1 location

Description

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services(MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are currently looking to fill a Targeted Case Management Specialist role at our Merrionette Park Office.

SALARY:

• The average starting salary for this position will fall in the range of $45,000 and $55,000 annually. Where candidates fall in this range will be based on skill and experience level.
  • Final salary will bedeterminedbased on years of experience, licensure level, and relevant credentials

$2,500 Sign-on Bonus for first-time employees with MFS! ($1,250 on the first paycheck and $1,250 after 6 months of employment).

ESSENTIAL JOB FUNCTIONS:

• Provides communitytargeted case managementto CCBHC clients who meet at least one of the followingcriteria
  • Individualsathigh riskof suicide or overdose.
  • Those experiencing an acute crisis episode (needing ongoing crisis stabilization supports).
  • Individualsin critical transitions, such ashomelessnessortransitioningback to the community from an incarcerated setting (jail or prison).
  • Individuals transitioning from an institutional setting, such as a hospital, nursing facility, or residential treatment center.
  • Clients already enrolled in intensive programs like Assertive Community Treatment (ACT), Community Support Team (CST), or Violence Prevention – CST.
  • Individualsreceivingsupported housing or supported employment services.
• Gathers information for the IM+CANSidentifyingmedical, social, legal, educational, and housing needs.
• Developsspecific goals integrated into the IATP (Individualized Assessment and Treatment Plan)relatedtoidentifiedtargeted case management needs.
  • Actively leadscareplanning process thatspecifydirect care resources to meet physical and psychosocialneeds;by prioritizing problems andestablishingmutually agreed upon goals specific to the client.
• Documents the careand case managementplans and other vital information in electronic healthrecordaftereach contactand service.
• Monitors daily alerts for participants entering an emergency room or inpatient hospital processes and other coordinated care interfaces, following up withclientsandfacilitatingpost-discharge appointments.
• Participates as assigned in participant education, including development of materials, conductingpresentationsor supporting other team members in such efforts.
• Works with multidisciplinary professionals and community agencies to provide a continuum of coordinated care to meet the complex needs of clients.
• Participates in agency and sitebasedrequired meetings and trainings.
• Other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES:

• Requires mobility to work with a community-based caseload.
• Ability tomaintainassigned community and home-based services.
• Ability to work effectively with diverse individuals and groups.
• Experience working with diverseclientpopulations with significant behavioral health needs; social service experience is preferred.
• Punctual,reliableand dependable with the ability to work flexible hours (some evenings and weekends).
• Ability to produce high-quality work independently.
• Demonstrated commitment to socialjustice,and advocacy

QUALIFICATIONS:

• Bachelor’s degree in a human services field or 2+ years'experience in the mental health field, socialserviceor healthcare setting, required.
• Must obtain and maintain IM+CANS certification, required.

ADDITIONAL REQUIREMENTS:

• Satisfactorily pass all relevant screening and criminal background checks.

TRANSPORTATION/TRAVEL REQUIREMENTS:

• Driving for work required with transportation of clients preferred in a personally owned vehicle .

PHYSICAL DEMANDS:

While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here !

Some highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!

Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.