Taproom Service & Guest Experience Leader

Big Grove Brewery; Prairie Village (KS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

Opportunities for advancement

Team-building events

Job summary

Big Grove Brewery is seeking a dedicated Service Manager in Prairie Village, Kansas. This full-time role ensures guests have an exceptional experience by effectively communicating with staff and overseeing taproom operations. Key responsibilities include managing the front-of-house team, controlling financial performance, and fostering a positive work environment.

The ideal candidate has over 2 years of experience in a high-volume restaurant, demonstrating strong leadership and communication skills. This role requires flexibility with scheduling, including evenings and weekends, to meet the needs of a busy establishment.

Qualifications

• Must have strong leadership and team management skills.
• Experience in conflict resolution and effective communication.
• Ability to analyze data and diagnose issues for improvements.

Responsibilities

• Ensure guest experience meets high standards.
• Communicate effectively with FOH team and set daily expectations.
• Accountable for financial performance and cost control.
• Lead FOH team development and training.

Skills

Leadership

Conflict resolution

Team management

Effective communication

Data analysis

Education

2+ years in high-volume restaurant/hospitality

Tools

POS systems

Job description

Big Grove Brewery is seeking a dedicated Service Manager in Prairie Village, Kansas. This full-time role ensures guests have an exceptional experience by effectively communicating with staff and overseeing taproom operations. Key responsibilities include managing the front-of-house team, controlling financial performance, and fostering a positive work environment.

The ideal candidate has over 2 years of experience in a high-volume restaurant, demonstrating strong leadership and communication skills. This role requires flexibility with scheduling, including evenings and weekends, to meet the needs of a busy establishment.