Taproom Ambassador – Oakley Taproom

MadTree Brewing Company; Cincinnati (OH); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

401(k)

Free mental health support

Paid volunteer time

Community Day

Team member discounts

Cross-training opportunities

Subsidized health insurance

Job summary

MadTree Brewing Company in Cincinnati’s Oakley Taproom is seeking a Taproom Ambassador for a seasonal, part-time role. You’ll be the face of MadTree, guiding guests and supporting events with a warm, welcoming presence.

The position emphasizes hospitality, guest satisfaction, and team collaboration. You’ll cross-train across roles, with opportunities to engage in the Private Event program and assist with reservations.

Qualifications

• Be the face of MadTree Taproom, delivering warm hospitality and helping guests feel welcome.
• Must be able to handle guest requests, payments, and simple transactions with accuracy.
• Must thrive in a fast-paced hospitality environment and enjoy connecting with people.

Responsibilities

• Delivering a warm and welcoming experience to all guests; facilitating all guest requests and needs, and resolving or escalating any guest concerns or issues.
• Exceeding the expectations of your guests through the execution of our Service Sequence.
• Have knowledge of table reservations; assist guests to locate their table quickly and efficiently.
• Processing payments, including cash, credit, and contactless payment methods accurately.
• Execute rotating merchandising displays from planograms provided by leadership.
• Work with PE Captain and PE Coordinator for event setup, execution and teardown.

Skills

Great with People

Positive Mindset

Money Handling

Team Player

Community Builder

Job description

Why Join MadTree Taproom as an Ambassador?

Be the face of MadTree and the first impression for every guest who walks through our doors. As our Taproom Ambassador, you'll create memorable experiences, share your passion for craft beer and great food, and help build the welcoming community atmosphere that makes MadTree special. If you're one who lights up when connecting with people, thrives in a dynamic environment, and takes pride in making someone's day better, this is your role.

Total Rewards & Benefits

• Transparent compensation —$15.00/hour base pay, with opportunities to adjust to $5.50/hour base pay with tips when assisting with events.
• 401(k) — save for what’s next and help build your future
• FREE mental health support — 8 in-person/video sessions + unlimited text-based therapy
• Paid volunteer time annually + company-wide Community Impact Day
• Enjoy what we create — Team member discounts plus regular gift cards for MadTree food, beverages, and merch
• Continued growth — Cross-training opportunities across hospitality operations
• Nature-inspired workspaces — Designed to connect people to nature and each other
• Face-to-face humanity — Real human connection, not screen isolation
• A team that gives a f*ck — People who are passionate and genuinely care

About MadTree

Founded in 2013, MadTree is an award-winning brewery that’s rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently.

About Oakley Taproom

The Oakley Taproom is MadTree’s flagship location and the heart of our company. It’s the place where community, craft, and culture come together.

Transforming a former paperboard recycling facility and airplane hangar into a 50,000 sq. ft. brewery and beer destination, our Oakley Taproom opened in early 2017. As craft beer was booming in Cincinnati and beyond, the expansion positioned MadTree as a major force in the local beer community and marked our evolution from a beloved neighborhood brewery into one of the region’s most iconic craft beer destinations. Today, our Oakley Taproom serves as the home of our beer production, our corporate offices, and the teams who help bring our purpose to life every single day.

Nestled in the heart of Oakley, the space was intentionally designed to be a true neighborhood gathering place where people can connect, celebrate, and feel a sense of belonging. Featuring expansive indoor spaces, a massive beer garden and patio, a signature living wall, large private event venues, and year-round programming, the Taproom creates energy and experiences that go far beyond simply serving beer.

As the flagship of the MadTree brand, the Taproom carries forward our commitment to warm hospitality, thoughtful experiences, and creating spaces where community thrives. More than a brewery or taproom, this is the living heartbeat of MadTree; a place built to gather, celebrate, and grow alongside the community that helped make us who we are.

MadTree is committed to building a diverse, equitable, and inclusive workforce that inspires madness while being rooted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, a retirement plan with a match, free mental health therapy visits, paid time off, and many other great perks.

Position Summary

As the Taproom Ambassador, you will be a source of knowledge on all things MadTree and be able to cross train across roles. Whether helping to guide the experience of our guests as they arrive and navigate our popular Oakley Taproom, cross training to work the Private Event, or a guest needs directed to a complimentary table reservation they are a part of. You will be driving their experience through the warm and welcoming experience your provide. You will also be an avid MadTree Brewing Company ambassador who lives out our behaviors of…Connect, Grow, and Give a F*ck.

LOCATION:

Oakley

STATUS:

Seasonal, Part-Time

REPORTS TO:

FOH Manager

SHIFTS:

Must have availability (at least two of the days) Friday, Saturday, Sunday with availability on Sunday (AM/PM) preferred.

COMPENSATION RANGE:

$15.00/hour base pay, with opportunities to $5.50/hour with tips when assisting with events.

Essential Duties And Responsibilities

• Delivering a warm and welcoming experience to all guests; facilitating all guest requests and needs, and resolving or escalating any guest concerns or issues.
• Exceeding the expectations of your guests through the execution of our Service Sequence.
• Have a knowledge and understanding of table reservations in the taproom for each shift, assisting guests as they arrive to locate their table(s) quickly and efficiently.
• Processing payments, including cash, credit, and contactless payment methods accurately while following company rules on money handling.
• Execute the rotating merchandising displays from planograms provided by leadership.
• As business and volume changes, being ready to work alongside the PE Captain and PE Coordinator for event set up, execution and take down.

Skills That Will Help You Succeed In This Role

• Great with People: You're warm & welcoming with a natural talent for making genuine connections that guests remember
• Positive & Helpful Mindset: You bring an upbeat attitude and strong desire to assist others and exceed their expectations
• Money Handler: You're comfortable with basic math and payment processing, ensuring accuracy in every transaction
• Team Player: You work collaboratively, share ideas freely, and help the team reach collective goals through effective communication
• Community Builder: You actively contribute to planting a better community in the workplace and beyond by participating in volunteer events and projects that give back