Tanger Ambassador - Fort Worth

Tanger Management LLC; Fort Worth (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) match

Voluntary benefits

Team member discounts

Job summary

Tanger Management LLC is seeking a Brand Ambassador based in Fort Worth, Texas. This role involves engaging guests, providing excellent customer service, and promoting marketing initiatives.

Qualifications include a High School diploma and 1-2 years of customer service experience. The ability to communicate effectively and knowledge of mobile technologies are essential for success in this position. Bilingual English/Spanish is a plus. A competitive salary and benefits are offered.

Qualifications

• 1-2 years of experience in customer service.
• High School Diploma or relevant work experience.
• Bilingual abilities in Spanish are preferred.

Responsibilities

• Maintain professional appearance aligned with the brand image.
• Engage and assist guests across the center.
• Develop expert knowledge of store locations and promotions.
• Assist customers with TangerClub sign-up and App usage.
• Participate in marketing events to promote Tanger.

Skills

Customer service

Effective communication

Team collaboration

Bilingual (Spanish)

Mobile technology proficiency

Education

High School Diploma or equivalent experience

Job description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Maintain a polished and professional appearance that aligns with our brand image.
• Attend Tanger virtual or in‑person sessions, webinars, or meetings to enhance knowledge and skills as a brand ambassador.
• Engage and proactively assist all guests across the center as assigned, driving consumer awareness, providing a consistent brand voice, and creating a fun welcoming atmosphere.
• Develop and maintain expert knowledge of all center store locations, amenities, local and national programs, promotional offers, and event details in order to answer questions and provide superior customer service to Tanger’s shoppers and retailers.
• Prepare and hand out samples, coupons, and product information.
• Distribute marketing and promotional materials to shoppers.
• Collect and record customer feedback and information as needed internally and for client relations.
• Use expert mobile technology skills to educate all shoppers on TangerClub benefits and opportunities for additional savings, sales, contests, events, and loyalty perks via the Tanger Mobile App.
• Assist new customers in signing up for TangerClub and provide help with the Mobile App.
• Represent Tanger by actively participating in on‑site and off‑site marketing events to promote marketing initiatives locally and regionally, for conferences, trade shows and other events.
• Assist in setup, organization, and breakdown for events.
• Capture and recap promotional events via photos, video, audio, etc.
• Foster partnerships with retailers by responding appropriately to retailer requests.
• Assist center management team as needed.
• Drive operational excellence according to Tanger policy and procedure by reporting center issues or concerns in a timely and accurate manner to center management and in accordance with policy.
• Provide general administrative and clerical support, including general office upkeep and organization.
• Assist in receiving shipments, routing incoming mail, and preparing outgoing mail and overnight packages as needed.
• Assist with emergency notification systems, HVAC & roof logs, center collateral & signage, center website, and vendor check‑in & social media channels.
• Assist in training new Brand Ambassadors as needed.
• Perform additional duties or participate in other special projects as assigned.

COMPETENCIES

• Focused on making the best first impression—smile, welcome and connect with customers authentically.
• Effective in a variety of communication settings: one‑on‑one, small, and large groups, or among diverse styles and position levels.
• Ability to offer “best in class” service, anticipate needs, and leave the customer with a positive Tanger experience.
• Ability to carefully listen and understand a customer’s situation in order to assist them.
• Ability to acknowledge, interact and build relationships with shoppers, vendors, and retailers.
• Ability to maintain a polite demeanor and demonstrate patience when interacting with customers.
• Ability to act in a professional manner at all times.
• Ability to remain up to date on Tanger marketing initiatives to drive revenue generation.
• Ability to communicate effectively including using positive language.
• Outstanding verbal and written communication skills; fluency in English; bilingual in Spanish is a plus.
• Ability to use and navigate current/emerging technology and applications with proficiency, including mobile devices (smartphones, iPads, tablets).
• Ability to work outdoors promoting marketing initiatives designed to drive traffic and generate revenue.
• Ability to work a flexible schedule to accommodate business needs, including nights, weekends, and holidays.
• Adhere to Tanger’s Values: Integrity, Inclusion, and Innovation.

EDUCATION AND EXPERIENCE

• High School Diploma or work‑related experience.
• 1–2 years of customer service experience.

PREFERRED EDUCATION AND EXPERIENCE

• 1 year of administrative experience.
• Bilingual: Able to read, write, and speak in Spanish.

BEARINGS

• Competitive salary.
• 401(k) match.
• Voluntary benefits.
• Team member discounts.

EEO AND E‑VERIFY

Tanger is an equal‑opportunity workplace. All employment decisions are based on qualifications, merit, and business need. The company complies with E‑Verify. The company is drug‑free and maintains a drug‑free workplace policy.