Tanger Ambassador - Hershey

Tanger Management LLC; Derry Township (Dauphin County); On-site; USD 42,981,000 - 57,308,000; Full time

Benefits offered by this job

Competitive salary

401(k) match

Voluntary Benefits

Team Member Discounts

And more…

Job summary

Tanger Management LLC in Hershey, PA is seeking a Tanger Ambassador to engage guests, promote TangerClub benefits, and support events across the center. You will work both independently and with teams, delivering a friendly, informative brand experience.

Ideal candidates have 1–2 years of customer service, a high school diploma, and fluency in English with Spanish as a plus. The role requires nights, weekends, and holidays, with a competitive salary and benefits.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Bilingual in English; Spanish is a plus.

Responsibilities

• Provide exceptional customer service and welcome guests.
• Educate guests about TangerClub benefits and the mobile app.
• Assist in marketing events and promotions.
• Maintain professional appearance and brand voice.
• Support center management and administrative tasks as needed.

Skills

Customer service

Fluent English

Bilingual Spanish

Education

High School Diploma

Administrative experience

Job description

About the Company

At Tanger, our mission is to create shopping destinations that entertain, inspire, and bring our communities together. Guided by our vision to lead the evolution of shopping, we've spent over four decades innovating the retail experience as a premier owner and operator of outlet and open-air centers. We live our values every day: we lead with integrity, foster inclusion, and embrace innovation to drive meaningful change. These principles come to life through our actions-we build trust, challenge the status quo, win together, and continuously push boundaries to deliver exceptional value and experiences to make it happen. Tanger team members are our most important asset, and we're proud to offer an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Our emphasis on relationships, employee growth, and exciting career opportunities sets us apart. And our spirit of innovation, expertise, and relentless pursuit of excellence brings us together.

About the Role

In our continued mission to create shopping destinations that entertain, inspire, and bring communities together, Tanger is seeking a Tanger Ambassador - Hershey. This role offers the opportunity to work both independently and collaboratively, supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies.

About the Tanger Perks:

• Competitive salary
• 401(k) match
• Voluntary Benefits
• Team Member Discounts
• And more…

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Maintain a polished and professional appearance that aligns with our brand image.
• Attend Tanger virtual or in-person sessions, webinars, or meetings to enhance knowledge and skills as a brand ambassador.
• Engage and proactively assist all guests across the center as assigned, driving consumer awareness, providing a consistent brand voice, and creating a fun welcoming atmosphere.
• Develop and maintain expert knowledge of all center store locations, amenities, local and national programs, promotional offers, and event details in order to answer questions and provide superior customer service to Tanger’s shoppers and retailers.
• Prepare and hand out samples, coupons, and product information.
• Distribute these marketing and promotional materials to shoppers.
• Collect and record customer feedback and information as needed internally and for client relations.
• Use expert mobile technology skills to educate all shoppers on TangerClub benefits and opportunities for additional savings, sales, contests, events, and loyalty perks via the Tanger Mobile App.
• Assist new customers in signing up for TangerClub and any help needed with the Mobile App.
• Represent Tanger by actively participating in on-site and off-site marketing events to promote marketing initiatives locally and regionally, for conferences, trade shows and other events.
• Assist in set up, organization, and breakdown for events.
• Capture and recap promotional events via photos, video, audio, etc.
• Foster partnerships with our retailers by responding appropriately to retailer requests.
• Assist center management team as needed.
• Drive operational excellence according to Tanger policy and procedure by reporting center issues or concerns in a timely and accurate manner to center management and in accordance with policy.
• Provide general administrative and clerical support to include general office up-keep and organization.
• Assist in receiving shipments, route incoming mail and prepare outgoing mail and overnight packages as needed.
• As needed, assist with the following and make sure they are maintained and regularly updated: emergency notification systems, HVAC & roof logs, center collateral & signage, center website, vendor check-in & social media channels.
• Assist in training new Brand Ambassadors as needed.
• Perform additional duties or participate in other special projects as assigned.

COMPETENCIES:

• This list is illustrative only and not a comprehensive listing of all functions and tasks performed by incumbents of this class.
• Focused on making the best first impression-smile, welcome and connect with customers authentically.
• Effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels.
• Ability to offer best in class service, anticipate needs, and leave the customer with a positive Tanger experience.
• Ability to carefully listen and understand a customer’s situation in order to assist them.
• Able to acknowledge, interact and build relationships with shoppers, vendors, and retailers.
• Ability to maintain a polite demeanor and demonstrate patience when interacting with customers.
• Ability to act in a professional manner at all times.
• Ability to remain up to date on Tanger marketing initiatives to drive revenue generation.
• Ability to communicate effectively including using positive language.
• Outstanding verbal and written communication skills, fluency in English, bi-lingual in Spanish is a plus.
• Ability to use and navigate current/emerging technology and applications with proficiency.
• This includes mobile devices (mobile phones/iPads, tablets).
• Ability to work outdoors promoting marketing initiatives designed to drive traffic and generate revenue.
• Ability to work a flexible schedule to accommodate business needs, including nights, weekends, and holidays.
• Adhere to Tanger’s Values: Integrity, Inclusion, and Innovation.

EDUCATION AND EXPERIENCE

• High School Diploma or work-related experience.
• 1-2 years customer service experience.

PREFERRED EDUCATION AND EXPERIENCE

• 1 year administrative experience
• Bilingual: Able to read, write, and speak in Spanish
• Experience the difference and be a part of our extraordinary team!

EEO and E-verify Tanger values diverse perspectives, backgrounds, and unique contributions and is committed to fostering an environment where everyone is valued and respected. Our talent management approach, which includes policy development, training, goals, and targets, is aimed at fostering a fair, inclusive, collaborative, and innovative culture. Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need.

All recruitment is managed internally; unsolicited agency submissions from recruiters or staffing agencies will not be considered.

Drug Free Workplace. A background check will be conducted for this position. E-Verify® is a registered trademark of the U.S. Department of Homeland Security EOE. Drug Free Workplace. A background check will be conducted for this position. Tanger Management, LLC participates in E-Verify.

Tanger Inc. (NYSE: SKT) is a leading owner and operator of outlet and other open-air retail shopping destinations, with over 45 years of expertise in the retail and outlet shopping industries. Tanger’s portfolio of 38 outlet centers and three open-air lifestyle centers includes more than 16 million square feet well positioned across tourist destinations and vibrant markets in 22 U.S. states and Canada. A publicly traded REIT since 1993, Tanger continues to innovate the retail experience for its shoppers with over 3,000 stores operated by more than 800 different brand name companies.

For more information on Tanger, call 1-800-4TANGER or visit tanger.com.

At Tanger, we believe that true innovation and progress come from embracing the unique experiences, perspectives, and voices of our people, partners, and communities. By fostering inclusion and building trust, we challenge the status quo and create an environment where everyone can thrive—and where we win together.

Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need.