Tanger Ambassador- Sevierville

Tanger Management LLC; Sevierville (TN); On-site; USD 15,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

401(k) match

Voluntary benefits

Team Member Discounts

Job summary

Tanger Management LLC is looking for a Tanger Ambassador in Sevierville, Tennessee. This position offers a unique opportunity to engage with customers and promote the Tanger brand in a warm and welcoming environment.

Ideal candidates will have a High School Diploma or equivalent, strong customer service skills, and be proficient with mobile technology. Flexibility to work various shifts, including weekends and holidays, is essential. The role also offers benefits like a competitive salary and 401(k) match.

Qualifications

• 1–2 years customer service experience.
• High School Diploma or related work experience.
• Ability to work a flexible schedule.

Responsibilities

• Engage and proactively assist guests to promote a positive experience.
• Maintain knowledge of center store locations and promotions.
• Assist with customer sign-ups for TangerClub.

Skills

Customer service

Communication skills

Mobile technology proficiency

Bilingual in Spanish

Education

High School Diploma or work-related experience

Job description

Position Overview

In our continued mission to create shopping destinations that entertain, inspire, and bring communities together, Tanger is seeking a Tanger Ambassador in Sevierville. This role offers the opportunity to work both independently and collaboratively, supported by a flexible, teams-driven workplace designed to empower connection, innovation, and impact across geographies.

Perks and Benefits

• Competitive salary
• 401(k) match
• Voluntary benefits
• Team Member Discounts
• And more…

How can you contribute to what we do?

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Maintain a polished and professional appearance that aligns with our brand image.
• Attend Tanger virtual or in‑person sessions, webinars, or meetings to enhance knowledge and skills as a brand ambassador.
• Engage and proactively assist all guests across the center as assigned, driving consumer awareness, providing a consistent brand voice, and creating a fun welcoming atmosphere.
• Develop and maintain expert knowledge of all center store locations, amenities, local and national programs, promotional offers, and event details to answer questions and provide superior customer service.
• Prepare and hand out samples, coupons, and product information; distribute these marketing and promotional materials to shoppers.
• Collect and record customer feedback and information as needed internally and for client relations.
• Use expert mobile technology skills to educate all shoppers on TangerClub benefits and opportunities for additional savings, sales, contests, events, and loyalty perks via the Tanger Mobile App.
• Assist new customers in signing up for TangerClub and any help needed with the Mobile App.
• Represent Tanger by actively participating in on‑site and off‑site marketing events to promote marketing initiatives locally and regionally, for conferences, trade shows and other events.
• Assist in set up, organization, and breakdown for events; capture and recap promotional events via photos, video, audio, etc.
• Foster partnerships with our retailers by responding appropriately to retailer requests.
• Assist center management team as needed.
• Drive operational excellence according to Tanger policy and procedure by reporting center issues or concerns in a timely and accurate manner to center management and in accordance with policy.
• Provide general administrative and clerical support, including general office upkeep and organization.
• Assist in receiving shipments, route incoming mail and prepare outgoing mail and overnight packages as needed.
• Assist with the following and make sure they are maintained and regularly updated: emergency notification systems, HVAC & roof logs, center collateral & signage, center website, vendor check‑in & social media channels.
• Assist in training new Brand Ambassadors as needed.
• Perform additional duties or participate in other special projects as assigned.

COMPETENCIES

• Focus on making the best first impression—smile, welcome and connect with customers authentically.
• Effective in a variety of communication settings: one‑on‑one, small, and large groups, or among diverse styles and position levels.
• Deliver “best in class” service, anticipate needs, and leave the customer with a positive Tanger experience.
• Carefully listen and understand a customer’s situation to assist them.
• Build relationships with shoppers, vendors, and retailers.
• Maintain a polite demeanor and demonstrate patience when interacting with customers.
• Act in a professional manner at all times.
• Remain up to date on Tanger marketing initiatives to drive revenue generation.
• Communicate effectively, using positive language.
• Outstanding verbal and written communication skills, fluency in English; bilingual in Spanish is a plus.
• Use and navigate current/emerging technology and applications with proficiency, including mobile devices (mobile phones/iPads, tablets).
• Work outdoors promoting marketing initiatives designed to drive traffic and generate revenue.
• Work a flexible schedule to accommodate business needs, including nights, weekends, and holidays.
• Adhere to Tanger’s values: Integrity, Inclusion, and Innovation.

EDUCATION AND EXPERIENCE

• High School Diploma or work‑related experience.
• 1–2 years customer service experience.

PREFERRED EDUCATION AND EXPERIENCE

• 1 year administrative experience.
• Bilingual: Able to read, write, and speak in Spanish.

EEO and E‑Verify Statement

Tanger values diverse perspectives, backgrounds, and unique contributions and is committed to fostering an environment where everyone is valued and respected. Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need. We are an E‑Verify employer.