Talking Therapies Course Administrator

NHS Jobs; United States; Remote; USD 29,000 - 37,000; Full time

Benefits offered by this job

Supportive teams

Inclusive culture

Well-being support

Career progression

Mentoring & CPD webinars

Job summary

Vita Health Group seeks an organized administrator to support psycho-educational webinars and clinical teams delivering short-term psychological therapies for depression and anxiety. This home-based role requires occasional office work within 20 miles of listed UK offices, with diverse administrative tasks and strong communication.

Responsibilities include webinar planning, daily link distribution, material handling, attendance monitoring, and data entry in Iaptus.

Qualifications

• IT literate and proficient with Microsoft Office.
• GCSE Maths and English at grade C or above or equivalent.
• Competent in Excel and Microsoft Teams.
• Experience dealing with the public via telephone and email, min 2 years.
• Minimum 2 years in an administration role.

Responsibilities

• Plan and set up webinars on Iaptus and webinar platforms ahead of sessions.
• Prepare and send links and booklets daily for webinars.
• Collate and email handouts and course materials as required.
• Update and adapt webinar records as needed.
• Upload/make changes to webinar sessions on Iaptus and platforms.
• Monitor attendance for each webinar session.
• Make high-volume outbound calls to clients regarding webinars and resolve basic IT issues.
• Record national outcomes data using Iaptus.
• Manage non-attendance and non-response per policy; handle course completion discharges.

Skills

IT literate

GCSE Maths & English

Excel

MS Teams

Telephone support

Email communication

Administration experience

Time management

Problem solving under pressure

Education

GCSE Maths and English

Tools

Iaptus

Webinar platforms

Job description

Location: Remote with occasional travel required, BS1 1LT

We are looking for a highly organised and proactive administrator to support the delivery of psycho-educational webinars focused on NICE-approved treatments for mild to moderate mental health conditions. In this role, you will provide essential administrative support to a dedicated clinical team delivering a range of short-term psychological therapies for individuals experiencing depression, anxiety, and related conditions. This is a fantastic opportunity to contribute to a service that makes a real difference, ensuring smooth coordination of webinars while supporting clinicians in delivering high-quality care. Please note: although this role is primarily home based, you must live within commutable distance (ie 20 miles max) of one of the following offices, as you may be required to work from an office on occasion: Bristol, BS1 1LT Loughborough, LE11 5RF Harlow, CM18 7BL Halifax, HX1 2EQ Newcastle, NE1 3DY Nottingham, NG1 6EE Kent, ME13 8NX Derby, DE1 1EQ

Main Responsibilities

• Planning in advance of the session start date to set up webinars on Iaptus System & webinar platform.
• Daily preparation of sending links and booklets for webinars that are happening each day.
• Assist with collating/emailing handouts and other course materials as necessary.
• Updating and adapting as needed.
• Assist with uploading/making changes to webinar sessions on Iaptus and webinar platforms.
• Monitoring attendance for each webinar session.
• Making outbound calls (high volume - daily) to clients regarding webinar/courses and problem solving any basic IT/technical issues to allow clients to participate in webinars.
• Record national outcomes data regarding individual patient activity using Iaptus.
• Proactively manage non-attendance through contact with patients who do not attend sessions or for those who do not complete their weekly questionnaires.
• Manage webinar discharges in line with non-attendance policy and course completion.

Skills and Experience

• Essential: IT literate
• GCSE maths and English grade C or above or equivalent
• Competent in Excel
• Microsoft Teams experience
• Previous experience of working with and dealing with the public (specifically via telephone and emails) 2 years minimum
• Previous experience of working in an administration role 2 years minimum
• Excellent verbal and written communication skills
• High levels of accuracy and attention to detail
• High level of enthusiasm and motivation
• Ability to work under pressure and problem solve issues as they arise
• Excellent time management skills
• Personal resilience and ability to deal with emotionally distressed service users
• Previous administration experience
• Some flexibility with shifts may be required to assist with cover due to staff absence
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Desirable: Basic understanding of a Talking Therapiesservice
• Desirable: Previous work experience within an NHS setting
• Desirable: Previous experience of working in a call centre would be an advantage

About Us

As part of Spire Healthcare, were proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.

Working here

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health support
• Trust, autonomy and flexibility
• We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars.

You will enjoy a competitive salary, flexible working options and a comprehensive benefits package further details here Careers - Vita Health Group Equality Diversity & Inclusion

Equality, Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported.

We actively support a range of initiatives including: Disability Confident Leader Positive action through Ethnicity and Gender Matters initiatives Employer with Heart and Mindful Employer status Menopause Friendly accreditation Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.

If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at [e-mail]

Additional information All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage. Your application data is handled securely in accordance to UK GDPR guidelines. We may close jobs to new applications earlier than original stated closing date.