Talent Transformation Program Manager, Strategic Accounts

Tudip Technologies Pvt Ltd; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Tudip Technologies Pvt. Ltd is seeking a Talent Transformation Program Manager to own end-to-end enablement for strategic enterprise customers investing in Databricks training. You will coordinate instructors, curriculum, certification, and training operations to deliver measurable outcomes and customer value.

You will drive engagement, build executive sponsorship, and turn training into actionable insights, opportunities for expansion, and renewal conversations with the account team.

Qualifications

• 8+ years in program management or related roles with high-touch enterprise engagements.
• Experience with data, analytics, AI or cloud environments.
• Strong ability to own and drive customer enablement programs end-to-end.

Responsibilities

• Drive customer engagement with weekly check-ins, monthly reviews, and quarterly business reviews.
• Own learning plan delivery, ensuring training investments are structured and used on time.
• Turn training investments into role-based, time-bound learning plans aligned to business priorities.
• Capture technical context through discovery on tools used and skill gaps.
• Turn training into customer insight by providing summaries and recommended next steps to the account team.
• Grow the partnership by mapping use cases and driving training expansions and renewals.
• Scale enablement using AI and automation and feed feedback to curriculum and operations.

Skills

Program management

Enterprise enablement

Data analytics

AI platforms

Executive communication

Commercial instincts

Cloud / data platforms

Tools

Databricks

SQL

BI tooling

Job description

About Company

Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically and as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. We are a place that defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that transforms an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember.

About the Role

As a Talent Transformation Program Manager, youll be the single point of accountability for enablement inside a small number of strategic enterprise customers that have made a significant investment in Databricks training. Think of the role as the training equivalent of an account executive. Once a customer invests in training, you make sure they use what they bought, see the value, and come back for more. Youll own each customers enablement program end to end: the learning plan, the operating cadence, use of their training investment, the insights gathered along the way, and the next training opportunity. Youll work alongside the Databricks account team (account executives, solutions architects and professional services) and coordinate our instructors, curriculum, certification and training operations teams to deliver.

What You’ll Do

• Drive customer engagement

  • Run the operating cadence with the customer and the account team: weekly check-ins,
    monthly reviews and quarterly business reviews
  • Identify and build a relationship with an executive training sponsor at the customer early
    in the engagement
  • Share clear, regular status updates covering progress, whats next, and any risks, each
    with a recommended solution

• Own the learning plan and its delivery

  • Turn each customers training investment into a structured, time-bound learning plan by
    role and skill level, tied to the customers business priorities and use cases
  • Track whats been purchased, used and scheduled, and make sure training is used on
    time rather than left to expire
  • Secure delivery capacity (instructors, dates, lab environments, travel) ahead of time against the plan

• Capture technical context

  • Run discovery deep enough to understand what the customers teams are building,which tools they use, and where their skill gaps are
  • Produce hand-off summaries that a solutions architect or instructor can act on without another meeting

• Turn training into customer insight

  • Make sure the account team receives a summary after every training session covering attendance, use cases, blockers, new teams and suggested next steps
  • Share important signals with the account team quickly, along with a recommended next step

• Grow the partnership

  • Work with the account team to map the customers use cases and proactively
    recommend where training would speed adoption or reduce support issues
  • Identify and drive training expansion and renewal opportunities through to close, backed
    by a clear training proposal
  • Get involved before new training agreements are signed to confirm scope, formats, lab needs, travel and success measures, so there are no surprises later

• Help us scale

  • Use AI and automation to improve how we plan, deliver and report on training
  • Bring customer feedback to our curriculum, product, delivery and operations teams to improve the enablement experience

• How You'll Work with the Team

  • A Customer Enablement Architect leads the commercial strategy and the initial training
    agreement for each customer.
  • Once the customer commits to a significant training investment, you take ownership of
    the program: delivery, utilization, expansion and renewal.
  • Youll keep the wider team informed with regular updates while running your customers'
    programs independently.

• How Success Is Measured

  • Learner growth: more people at each customer actively building skills on Databricks
  • Utilization: purchased training used on schedule and in full by the end of the term
  • Training coverage: customers reaching target levels of trained and certified users
  • Growth: training expansion and renewal opportunities you identify and help close
  • Customer value: customer satisfaction and measurable outcomes tied to the customers' goals

In your first 90 days, youll have a regular cadence running with each customer, training usage
on plan, measurable learner growth, and at least one new training opportunity identified with the
account team.

What We Look For

• 8+ years in program management, customer success, account management or training,
  with a track record of high-touch engagements with enterprise customers
• 1+ years in data, analytics, AI or cloud
• Proven ability to own a portfolio of customers, drive outcomes across many teams, and
  move forward without waiting for direction
• Strong commercial instincts: able to spot opportunities and take them to close with an
  account team
• Technical enough to run credible discovery on a modern data and AI platform (data
  engineering, SQL and BI, streaming, data governance, machine learning and generative
  AI). Youre not expected to deliver hands-on training.
• Executive presence with customer learning leaders and business sponsors; comfortable
  leading kickoffs and business reviews
• Data-driven: you report with numbers (learners, utilization, enrollments, satisfaction,
  pipeline), not anecdotes
• Fast, clear communicator: same-day follow-ups, no surprises, and a solution with every
  problem
• Comfortable with ambiguity and building a new program from the ground up

Nice to Have

• Experience in a training, enablement or learning business, in either sales or delivery
• Experience with public-sector procurement and delivery
• A Databricks certification, or willingness to earn one within the first 90 days