Talent Development Specialist - Operations

Charter Manufacturing Co., Inc.; Cleveland (OH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental & vision benefits

401(k) with employer match & profit分享

Company-paid life insurance & short/di

Job summary

Charter Manufacturing is seeking a Talent Development Specialist - Operations to design and lead workforce capability and OJT initiatives across our manufacturing facilities. You will drive training plans, track outcomes, and partner with Operations, Quality, Safety, and Digital teams to improve safety, quality, productivity, and operational excellence.

You will coach leaders, develop certified trainers, and translate data into actionable improvements that elevate plant performance across

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years in training, learning, manufacturing operations, or Operational Excellence.
• Proven success leading training programs in manufacturing/operations.
• Experience coaching frontline leaders, trainers, or SMEs.
• Working knowledge of structured OJT methods, standard work, visual management, daily management systems, and training measures.
• Strong facilitation, communication, project management, and stakeholder partnership skills.
• Ability to manage multiple priorities across multiple sites.
• Proficiency with Microsoft Office and training/data management systems.
• Willingness to travel.

Responsibilities

• Lead OJT support across plants by developing and executing training plans, learning roadmaps, reporting routines, and sustainment activities.
• Partner with stakeholders and SMEs to align training with operational goals and outcomes.
• Drive implementation and continuous improvement of OJT standards, workflows, and capability systems.
• Coach frontline leaders on training accountability, trainee progress, and workforce development practices.
• Conduct regular shop floor observations to reinforce training execution and provide improvement feedback.
• Translate insights into actionable recommendations to strengthen workforce capability.

Skills

Facilitation

Project management

Stakeholder alignment

Coaching

Training development

Education

Bachelor's Degree

Tools

Dozuki

LMS

Microsoft Office

Job description

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family! Talent Development Specialist - Operations Help Build the Skills and Capabilities That Drive Manufacturing Excellence At Charter Manufacturing, we believe our people are our greatest competitive advantage. We're looking for a Talent Development Specialist - Operations to lead workforce capability and On‑the‑Job Training (OJT) initiatives across our manufacturing facilities, helping employees, trainers, and frontline leaders develop the skills needed to drive safety, quality, productivity, and operational excellence. This role offers a unique opportunity to partner directly with Operations, Operational Excellence, Quality, Safety, and Digital teams to strengthen training systems, improve workforce readiness, and create sustainable capability-building practices. Your work will have a visible impact on employee development, plant performance, and the overall success of our operations. If you're passionate about developing people, coaching leaders, and building training programs that deliver measurable business results, we'd love to hear from you.

What You'll Do

Lead Workforce Capability & OJT Excellence

• Lead OJT support across assigned plants by developing and executing training plans, learning roadmaps, reporting routines, and sustainment activities.
• Partner with business stakeholders and subject matter experts to ensure training efforts align with operational goals and desired outcomes.
• Drive implementation and continuous improvement of OJT standards, certification processes, workflows, and workforce capability systems.
• Support plant leaders in building a strong culture of learning, accountability, and continuous development.

Coach Leaders & Develop Trainers

• Coach frontline leaders on training accountability, trainee progress tracking, and workforce development practices.
• Develop and support certified trainers on structured OJT methods, coaching techniques, and trainee verification practices.
• Conduct regular shop floor observations to reinforce training execution and provide feedback that drives improvement.
• Help strengthen leadership capability by promoting effective development and coaching practices.

Improve Operational Performance Through Talent Development

• Partner with Quality and Safety teams to identify capability gaps linked to defects, safety incidents, operational risks, and training needs.
• Utilize training data, dashboards, observations, and stakeholder feedback to identify trends and improve workforce effectiveness.
• Support initiatives that improve training effectiveness, employee performance, and operational outcomes.
• Translate insights into actionable recommendations that strengthen workforce capability across the organization.

Drive Multi‑Site Initiatives

• Manage multiple projects and priorities across assigned manufacturing locations.
• Establish milestones, deliverables, timelines, and reporting mechanisms to ensure successful execution.
• Provide plant leaders with meaningful updates, coaching insights, and training performance metrics.
• Share best practices across sites while driving consistency in training and capability‑building processes.

What You'll Bring

• Bachelor's Degree in Business, Operations, Organizational Development, Adult Education, Engineering, Human Resources, or a related field; or equivalent combination of education and experience.
• 5+ years of experience in training, learning, manufacturing operations, workforce development, or Operational Excellence.
• Proven success supporting or leading training programs in a manufacturing or operations environment.
• Experience coaching frontline leaders, trainers, or subject matter experts.
• Working knowledge of structured OJT methods, standard work, visual management, daily management systems, and training effectiveness measures.
• Strong facilitation, communication, project management, and stakeholder partnership skills.
• Ability to manage multiple priorities across multiple sites.
• Proficiency with Microsoft Office and training/data management systems.
• Willingness to travel.

Preferred Qualifications

• 7+ years of experience in manufacturing operations, workforce capability development, or Operational Excellence.
• Experience with Training Within Industry (TWI), Lean Manufacturing, Operational Excellence systems, or structured problem‑solving methodologies.
• Experience supporting multi‑site manufacturing operations.
• Experience with Dozuki, Learning Management Systems, or other manufacturing training platforms.
• Experience leveraging dashboards, metrics, and data to improve training effectiveness and business outcomes.

Why Join Charter?

• Make a direct impact on workforce development across multiple manufacturing facilities.
• Partner with leaders across Operations, Quality, Safety, Operational Excellence, and Digital teams.
• Help shape the future of frontline training and workforce capability.
• Influence initiatives that improve safety, quality, productivity, and employee success.
• Join an organization that values continuous improvement, leadership development, and investing in its people.
• This is an opportunity to combine your passion for people development with the visible impact of improving operational performance across the business.
• You'll help build the capabilities that enable our employees and plants to perform at their best.

• We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing.
• Additionally, we offer company‑paid life insurance, disability coverage, and paid time off (PTO).

OUR STORY

Charter Manufacturing is a family-owned group of diversified metals manufacturing businesses founded in 1936 and headquartered in Mequon, Wis. Our will to grow drives our success. It is fueled by a team of respected and dedicated employees committed to continuous improvement and an entrepreneurial spirit that thrives within the Charter family.

WE ARE INVESTED IN YOU

When you work at Charter Manufacturing you’re part of a four-generation family business. That means, you’re not just an employee, you’re one of our family members. We believe in mutual trust. Employees are respected and empowered to explore new and better ways to impact the success of the company. Employees, at every level, are valued for their motivation to deliver the best products and service. We are in this together. Charter has a thriving team environment. Part of being a family means we collaborate, learn, thrive and benefit – together. We are committed to your future. The forward thinking and enthusiasm from our team drives us to create resources and opportunities for employees to learn, develop and create their own future. We celebrate you. We are successful because of our employees — and their great work doesn’t go unnoticed. We recognize and reward our employees for their contributions.

Visit our website to learn more about our family of companies. View our 2022 Sustainability Report. To review our data use practices, visit our Company Privacy Policy. View/Download Employment-related Notices: FMLA Poster E-Verify Participation Poster (English & Español) Right to Work Poster (English & Español)