Digital Enablement Specialist

Charter Automotive; Michigan; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) with employer matching & profit

Life insurance & disability; PTO

Job summary

Charter Manufacturing is seeking a Digital Enablement Specialist to enable employees across our manufacturing groups to leverage Microsoft 365, AI-enabled tools, and modern digital workflows. You’ll design and deliver engaging training, create practical guidance, and advocate responsible AI usage to improve productivity and collaboration across thousands of workers.

You’ll collaborate with IT, security, and operations leadership to identify high-value use cases, develop adoption strategies, and

Qualifications

• , Bachelor’s degree in Information Technology, Business, Communications, Education, or related field, or equivalent experience.
• 3+ years of experience supporting, enabling, administering, or improving workplace technology and productivity tools.
• Hands-on experience with Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Office applications.
• Ability to translate employee needs into practical solutions, training, guidance, or process improvements.
• Curiosity and enthusiasm for emerging technologies, including AI and automation.
• Strong relationship-building, communication, presentation, and influencing skills.
• Excellent problem-solving abilities and a continuous improvement mindset.
• Ability to work independently, navigate ambiguity, and drive initiatives forward.
• Experience driving technology adoption, digital transformation, or employee enablement initiatives.
• Experience with Microsoft Copilot, ChatGPT, AI agents, or other Generative AI technologies.
• Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Background in change management, communications, organizational learning, or technology training.
• Experience creating video-based learning, knowledge articles, and digital content.
• Microsoft 365, Power Platform, ITIL, Prosci, or related certifications.
• Experience working within manufacturing, operational, or distributed workforce environments.
• Strong workshop facilitation and presentation skills.

Responsibilities

• Drive Digital Adoption & Productivity — Help employees discover, understand, and effectively use Microsoft 365 tools and digital workplace technologies. Serve as a trusted advisor for Outlook, Teams, SharePoint, OneDrive, Microsoft Office, and AI-enabled productivity tools. Identify opportunities to simplify work, eliminate friction, and improve employee productivity. Promote best practices that help employees work more efficiently and collaboratively.
• Lead AI & Emerging Technology Enablement — Help evaluate and introduce practical uses for Generative AI tools including Microsoft Copilot and other approved AI capabilities. Develop guidance, prompt libraries, training materials, and best practices that encourage responsible AI usage. Work with stakeholders to identify high-value use cases where automation and AI can improve business outcomes. Stay current on emerging technologies and help translate their potential into real business value.
• Educate, Communicate & Inspire — Design and deliver engaging training sessions, workshops, office hours, demonstrations, and digital learning content. Create user-friendly documentation, videos, job aids, knowledge articles, and communications. Build champions and advocates across the organization who can help drive adoption and continuous improvement. Present technology concepts in ways that are approachable for both technical and non-technical audiences.
• Improve the Employee Technology Experience — Partner with employees and business leaders to identify recurring challenges and opportunities for improvement. Analyze adoption trends, user feedback, and support data to recommend enhancements. Collaborate with Service Desk, Infrastructure, Digital Workplace, Security, and business teams to improve technology experiences. Support rollout efforts for new technologies, features, and digital capabilities.
• Influence the Future of Digital Work — Maintain and prioritize a pipeline of employee productivity and automation opportunities. Help establish standards and best practices for collaboration, file management, meetings, and AI usage. Partner with Information Security, Legal, Records Management, and application owners to ensure solutions align with governance and compliance requirements. Contribute to Charter’s ongoing digital transformation journey.

Skills

Microsoft 365 usage

AI & automation enthusiasm

Communication & presentation

Problem-solving mindset

Independent work & initiative

Stakeholder collaboration

Education

Bachelor’s degree in IT, business, communications, education, or related field

Tools

Microsoft Copilot

ChatGPT

AI agents

Power Platform

Job description

Digital Enablement Specialist

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!

Help Shape the Future of Work at Charter Manufacturing. Technology is changing how work gets done, and we're looking for someone who is excited to help employees navigate that change. As a Digital Enablement Specialist, you'll play a key role in helping employees across Charter Manufacturing get the most value from the tools they use every day. From Microsoft 365 and collaboration technologies to automation and emerging AI capabilities, you'll help turn technology into practical solutions that improve productivity, simplify work, and create a better employee experience. This is a highly visible role that sits at the intersection of technology, business, communication, training, and innovation. You'll partner with teams across the organization to identify opportunities, promote adoption of new capabilities, and help employees confidently embrace the future of work. Whether you're enabling Microsoft 365 collaboration, introducing AI-powered workflows, creating training resources, or helping teams work smarter, you'll have a direct impact on how thousands of employees experience technology.

What You’ll Do

• Drive Digital Adoption & Productivity — Help employees discover, understand, and effectively use Microsoft 365 tools and digital workplace technologies. Serve as a trusted advisor for Outlook, Teams, SharePoint, OneDrive, Microsoft Office, and AI-enabled productivity tools. Identify opportunities to simplify work, eliminate friction, and improve employee productivity. Promote best practices that help employees work more efficiently and collaboratively.
• Lead AI & Emerging Technology Enablement — Help evaluate and introduce practical uses for Generative AI tools including Microsoft Copilot and other approved AI capabilities. Develop guidance, prompt libraries, training materials, and best practices that encourage responsible AI usage. Work with stakeholders to identify high-value use cases where automation and AI can improve business outcomes. Stay current on emerging technologies and help translate their potential into real business value.
• Educate, Communicate & Inspire — Design and deliver engaging training sessions, workshops, office hours, demonstrations, and digital learning content. Create user-friendly documentation, videos, job aids, knowledge articles, and communications. Build champions and advocates across the organization who can help drive adoption and continuous improvement. Present technology concepts in ways that are approachable for both technical and non-technical audiences.
• Improve the Employee Technology Experience — Partner with employees and business leaders to identify recurring challenges and opportunities for improvement. Analyze adoption trends, user feedback, and support data to recommend enhancements. Collaborate with Service Desk, Infrastructure, Digital Workplace, Security, and business teams to improve technology experiences. Support rollout efforts for new technologies, features, and digital capabilities.
• Influence the Future of Digital Work — Maintain and prioritize a pipeline of employee productivity and automation opportunities. Help establish standards and best practices for collaboration, file management, meetings, and AI usage. Partner with Information Security, Legal, Records Management, and application owners to ensure solutions align with governance and compliance requirements. Contribute to Charter’s ongoing digital transformation journey.

What You’ll Bring

• Bachelor’s degree in Information Technology, Business, Communications, Education, or a related field, or equivalent experience.
• 3+ years of experience supporting, enabling, administering, or improving workplace technology and productivity tools.
• Hands-on experience with Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Office applications.
• Ability to translate employee needs into practical solutions, training, guidance, or process improvements.
• Curiosity and enthusiasm for emerging technologies, including AI and automation.
• Strong relationship-building, communication, presentation, and influencing skills.
• Excellent problem-solving abilities and a continuous improvement mindset.
• Ability to work independently, navigate ambiguity, and drive initiatives forward.

Preferred Qualifications

• Experience driving technology adoption, digital transformation, or employee enablement initiatives.
• Experience with Microsoft Copilot, ChatGPT, AI agents, or other Generative AI technologies.
• Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Background in change management, communications, organizational learning, or technology training.
• Experience creating video-based learning, knowledge articles, and digital content.
• Microsoft 365, Power Platform, ITIL, Prosci, or related certifications.
• Experience working within manufacturing, operational, or distributed workforce environments.
• Strong workshop facilitation and presentation skills.

Why Join Charter?

Be at the forefront of AI and digital workplace transformation. Help shape how technology is adopted across the organization. Work directly with business leaders and employees to drive meaningful change. Influence productivity, collaboration, automation, and AI strategy. Blend technology, business, training, and innovation in a highly visible role. Join a company that values continuous improvement, curiosity, and employee growth. If you're passionate about helping people work smarter, excited about AI and emerging technology, and motivated by creating exceptional employee experiences, we'd love to hear from you.

Benefits

• We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing.
• Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).

OUR STORY

Charter Manufacturing is a family-owned group of diversified metals manufacturing businesses founded in 1936 and headquartered in Mequon, Wis. Our will to grow drives our success. It is fueled by a team of respected and dedicated employees committed to continuous improvement and an entrepreneurial spirit that thrives within the Charter family.

WE ARE INVESTED IN YOU

When you work at Charter Manufacturing you’re part of a four-generation family business. That means, you’re not just an employee, you’re one of our family members. We believe in mutual trust. Employees are respected and empowered to explore new and better ways to impact the success of the company. Employees, at every level, are valued for their motivation to deliver the best products and service. We are in this together. Charter has a thriving team environment. Part of being a family means we collaborate, learn, thrive and benefit – together. We are committed to your future. The forward thinking and enthusiasm from our team drives us to create resources and opportunities for employees to learn, develop and create their own future. We celebrate you. We are successful because of our employees — and their great work doesn’t go unnoticed. We recognize and reward our employees for their contributions.

Visit our website to learn more about our family of companies. View our 2022 Sustainability Report. To review our data use practices, visit our Company Privacy Policy. View/Download Employment-related Notices: FMLA Poster E-Verify Participation Poster (English & Español) Right to Work Poster (English & Español).