Talent Development Specialist: Elevate Hospitality Leadership

Snoqualmie Casino & Hotel; Snoqualmie (WA); Presencial; USD 71.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and Rx cover

401(k) retirement plan

Life insurance

Long-term disability

PTO 21 days first year

33 days after 5 years

Tuition reimbursement

Employee Assistance Program

Free meals

Parking

Concert and sports tickets

Descripción de la vacante

Snoqualmie Casino & Hotel is seeking a Talent Development Specialist to drive engagement and leadership development across the property. You will design and deliver new hire orientation, facilitate sessions for teams and leaders, and create scalable training materials aligned with our culture and service standards.

In this role you’ll collaborate with HR and operations, manage performance coaching, and coordinate training logistics while supporting peak periods.

Formación

• Bachelor's degree in Human Resources, Education, Business Administration or related field.
• Three (3) years of full-time experience in learning & development, training facilitation, instructional design, or related role.
• One (1) year of experience working in hospitality, gaming, entertainment, guest service, or another high-volume, multi-shift service environment preferred.
• Certified Professional in Talent Development (CPTD), CPTM, PHR (SPHR), SHRM-CP (SCP), or related preferred.
• Hold a recognized certification in training instruction ("Train the Trainer") or an equivalent credential from a national learning and development association preferred.

Responsabilidades

• New Hire Orientation: Bring the stage to life during new-hire orientation, setting a welcoming, high-energy tone to instill deep organizational pride, passion, and a thorough understanding of our unique culture and property operations from day one.
• Instructor-Led Facilitation: Deliver engaging training for Team Members and leaders in core areas such as culture, guest service, leadership fundamentals, compliance, and workplace skills to strengthen leadership impact on property culture.
• Instructional Design & Digital Alignment: Develop, update, and format comprehensive training materials, facilitator guides, and job aids while supporting the optimization of digital learning experiences across current and future training platforms to ensure strict version control and accuracy.
• Stakeholder Collaboration & Relationship Building: Build and maintain trusted, productive working relationships with Team Members, leadership teams, and HR partners across all shifts to translate complex operational information into clear, actionable training materials.
• Performance Reviews & Evaluation Management: Administer the property-wide performance evaluation process; analyze completion metrics, evaluate participant feedback, and provide proactive coaching and guidance to reviewers to ensure meaningful development discussions.
• Team Member Engagement & Events: Collaborate on the strategy, planning, and execution of property-wide Team Member engagement initiatives, celebration events, and milestone recognition programs.
• Internal Communications: Collaborate on the design and management of internal communication channels, including Team Member TV (TMTV), property announcements, and digital newsletters, ensuring timely and engaging messaging.
• Performance Coaching & Development: Provide individual coaching sessions to Team Members and Leaders to reinforce classroom training, support professional development, and build core behavioral competencies through measurable action planning.
• Training Logistics & Coordination: Manage the administrative scheduling, logistical planning, and environment preparation for all training programs, including multimedia setup, interactive activities, and digital or physical resource allocation.
• Operational Agility & Program Success: Adapt dynamically to support the broader Human Resources team during peak operational windows, providing cross-functional assistance with frontline services, event executions, and shifting property needs to ensure the overall success of department initiatives.

Conocimientos

Presentation & Facilitation

Instructional Content Creation

Coaching & Feedback

Organization & Adaptability

Learning Agility

Technology Proficiency

Collaboration & Relationship Building

Self-Directed Initiative

Discretion & Confidentiality

Bilingual Capabilities

MS Office

LMS

Educación

Bachelor's degree in Human Resources, Education, Business Administration or related field

Three (3) years of full-time experience in learning & development, training facilitation, instructional design, or related role

One (1) year of experience working in hospitality, gaming, entertainment, guest service, or another high-volume, multi-shift service environment preferred

Certified Professional in Talent Development (CPTD), CPTM, PHR (SPHR), SHRM-CP (SCP), or related preferred

Train the Trainer or equivalent certification from a national learning and development association preferred

Herramientas

LMS

Microsoft Office

Descripción del empleo

Snoqualmie Casino & Hotel is seeking a Talent Development Specialist to drive engagement and leadership development across the property. You will design and deliver new hire orientation, facilitate sessions for teams and leaders, and create scalable training materials aligned with our culture and service standards.

In this role you’ll collaborate with HR and operations, manage performance coaching, and coordinate training logistics while supporting peak periods.