Talent Acquisition Operations Manager

CAI; Columbia (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

CAI is seeking a Talent Acquisition Operations Manager to lead the operational backbone of our global TA function. You will own reporting, analytics, and the tech stack (Workday, Phenom) while driving AI-enabled recruiting and efficiency gains.

This full-time, remote role demands hands-on delivery, strong stakeholder communication, and the ability to translate data into actionable insights for leadership. Sponsorship is not available for this position.

Qualifications

• Experience delivering business-facing TA reporting and dashboards.
• Ability to define, govern and standardize TA metrics across regions.
• Experience with AI and recruiting technology adoption.
• Proven ability to manage budgets and vendor relationships.
• Strong cross-functional collaboration with IT and HRIS teams.

Responsibilities

• Operationalize TA reporting for leadership with clear, outcome-focused insights.
• Govern TA metrics to ensure consistency across regions and segments.
• Drive adoption of AI tools and recruiting technology across the team.
• Own Workday and Phenom configurations, workflows and integrations.
• Manage TA budget, vendor performance, and tool ROI across the function.

Skills

TA reporting

Metrics governance

AI in recruiting

Workday admin

Phenom admin

Vendor management

Budget management

Cross-region collaboration

Stakeholder mgmt

Tools

Workday ATS

Phenom CRM

CRM integrations

Job description

Talent Acquisition Operations Manager

Req number:

R8537

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Talent Acquisition Operations Manager ready to take us to the next level! If you have extensive reporting and overall functional owner/administration experience within TA and are looking for your next career move.

Job Description

The Talent Acquisition Operations Manager is the operational and performance engine behind CAI's global TA function. The role does three things: it brings operational transparency to TA performance through clear, outcome-focused reporting; it runs the systems, process, and vendor infrastructure that keep the function running smoothly; and it drives the operational adoption of AI and recruiting technology across the team.

This is a hands-on delivery role for someone who is equally comfortable in the data and in front of stakeholders - not only administering tools, but turning what they produce into insight leaders act on. This position will be full-time and remote .

"This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer."

What You’ll Do

Performance Insight & Business Reporting

• Operationalize, maintain and evolve business-facing and internal TA reporting to support the recruiting leads and TA/HR leadership

• Own the definition and governance of TA metrics so figures are consistent, trusted, and comparable across regions and segments

• Translate data into narrative: surface what’s new and changing, what is moving the needle, what is at risk

• Deliver automated, standardized dashboards, and productionize the performance and capacity tools the function relies on

AI & Recruiting Technology Enablement

• Drive the delivery and execution of the TA technology roadmap - standing up and sequencing new capabilities (sourcing agents, voice agent, Phenom automation, future tools) in partnership with HR Strategy & Enablement - turning the roadmap into operational reality

• Own the operational rollout, adoption, and measurement of AI capabilities across TA, pairing every automation with the process redesign that makes it work

• Lead recruiter enablement and change management for new tools and workflows, so adoption is real and measured, not assumed

• Track and report the efficiency and cost-avoidance impact of AI-enabled recruiting so its value is visible to the business

Systems & Platform Ownership

• Serve as functional owner/administrator for Workday (ATS) and Phenom (CRM/career-site platform) - configuration, workflow, integrations, and user access across all regions

• Act as the primary TA liaison to IT/HRIS, partnering with the IT product manager on system issues, enhancements, and upgrades

Vendor, Spend & Tech-Stack ROI

• Manage the TA technology and media budget as a portfolio - owning source performance, cost-per-hire and cost-per-source analysis, and spend optimization against fill-rate and cost targets

• Provide the analysis that supports vendor renewals and rationalization decisions (e.g., programmatic advertising, CRM, assessments, market-intelligence tools), arming TA leadership for renewal