Talent Acquisition Manager

Jackson Hewitt Tax Service Inc.; Sarasota (FL); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Competitive Salary

Bonus

Unlimited PTO

401(k) + Match

Medical, Dental & Vision

Pet Insurance

Company Celebrations & Appreciation

Open and collaborative culture

Career growth opportunities

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Talent Acquisition Manager to lead strategy and staffing across field operations. You will manage a recruiters team, oversee seasonal readiness, and optimize sourcing channels while partnering with finance, HR, and field leadership.

The role emphasizes analytics, process improvement, and cross-functional collaboration to meet workforce needs and drive timely hiring.

Qualifications

• Bachelor’s degree in human resources or business preferred.
• 5+ years of high-volume recruiting or HR experience.
• 2+ years in a leadership or lead role.
• Excel skills with formulas, pivot tables, and large data sets.
• Experience consulting with leaders on recruiting, interviewing, and selecting candidates.
• Experience with continuous improvement and agile practices.
• Experience managing candidate pipelines and requisitions within an ATS.

Responsibilities

• Develop and implement sourcing strategies to meet forecasted staffing needs.
• Identify recruiting tools and targeted channels to attract active and passive candidates.
• Build and strengthen the employment brand through internal and external resources.
• Lead the COO Talent Team through coaching, payroll oversight, and escalation resolution.
• Partner with HR, FP&A, and HRBPs on ADM and DM hiring, compensation reporting.
• Partner with COO field leaders to understand recruiting needs and resolve regional staffing issues.
• Communicate hiring timelines, onboarding blackout dates, system updates, compliance requirements, and seasonal milestones.
• Oversee vendor relationships and onboarding integrations; monitor ticket queues and channels.
• Analyze Staffing Funnel and recruiting metrics with HRIS.

Skills

Leadership

Excel

Recruiting

HR Analytics

Vendor Management

Education

Bachelor’s degree in HR or Business

Tools

Career Plug

Indeed

UKG Onboarding

ATS Experience

Job description

The Talent Acquisition Manager leads talent acquisition strategy and staffing execution for Company-Owned field operations. This role manages a team of recruiters supporting assigned regions and oversees seasonal staffing readiness, recruiting systems, and vendor partnerships. Working cross-functionally, the TA manager drives timely hiring, consistent processes, effective issue resolution, and alignment with business workforce needs.

What you'll do here:

• Develop and implement sourcing strategies to meet forecasted staffing needs.
• Identify recruiting tools and targeted channels to attract active and passive candidates.
• Build and strengthen the employment brand through internal and external resources.

Team Leadership & Cross-Functional Partnership

• Lead the COO Talent Team through coaching, mentoring, payroll oversight, and escalation resolution.
• Lead cross-departmental HR and recruiting initiatives.
• Partner with FP&A and HRBPs on ADM and DM hiring, compensation, employee referral and bonus reporting.
• Partner with COO field leaders to understand recruiting needs and resolve regional staffing issues.
• Communicate hiring timelines, onboarding blackout dates, system updates, compliance requirements, and seasonal milestones.
• Consistently participate in office hour calls, recruiting calls, and Teams communications to reinforce expectations and drive consistent execution.
• Manage Career Plug and Indeed vendor relationships, sourcing effectiveness, sponsorship performance, and return on investment.
• Oversee Career Plug requisition setup, system maintenance, audits, and UKG Onboarding integrations.
• Monitor recruiting tickets, the Recruiting Inbox, and Teams channels to ensure timely issue resolution.

Reporting & Analytics

• Partner with HRIS to analyze Staffing Funnel and recruiting metrics.
• Evaluate hiring funnel movement and recruiting performance to inform business decisions.

Training, Documentation & Seasonal Readiness

• Develop and deliver recruiting and onboarding training, job aids, SOPs, templates, checklists, trackers, and process documentation.
• Lead seasonal staffing readiness across recruiter execution, requisition strategy, candidate pipelines, reporting, issue resolution, and field communication.

Skills you’ll bring for success:

• Bachelor’s degree in human resources or business preferred
• 5+ years of experience in high volume recruiting, human resources, or retail management
• 2+ years of experience in a leadership or lead role preferred
• Ability to demonstrate highly proficient Excel skills with the ability to design formulas, pivot tables, manipulate data, and work with large data sets
• Experience consulting/advising with leaders on recruiting, interviewing, and selecting candidates preferred
• Experience with continuous improvement and agile practices
• Experience managing candidate pipelines and requisitions within an ATS.

What you’ll get if you join us:

• Competitive Salary + Bonus
• Unlimited Paid Time Off + 12 Paid Holidays
• 401k + Match
• Medical, Dental, and Vision
• Pet Insurance
• Company Celebrations and Appreciation Events
• Fast-paced, innovative culture with an open and collaborative environment
• Ample opportunity to develop core and new skillsets and have a stake in your own success
• Freedom to create your best work and make a visible impact on the organization
• Opportunities for advancement within the organization.