Tactical Communication Specialist

Ransomware Recovery; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

CYPFER is seeking a Tactical Communication Specialist to serve as the initial client-facing contact during time-sensitive cyber incidents, coordinating intake and rapid activation across teams.

You will manage secure communications, document case notes, and ensure clear, calm, and professional engagement under pressure while supporting scoping, data exchange, and internal handoffs throughout incident lifecycles.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Technical proficiency in cyber threat research and analysis expected.
• Strong client relationship management skills.
• Excellent written and verbal communication, especially for client-facing situations.
• Demonstrated ability to stay organized and detail-oriented across multiple incidents.
• Ability to think quickly, prioritize, and remain composed under pressure.
• Professional judgment when handling sensitive information.
• Strong follow-through and accountability.

Responsibilities

• Serve as the initial point of contact for time-sensitive cyber incidents, monitoring intake channels and responding within required timeframes.
• Coordinate rapid scoping calls with clients and internal stakeholders to support swift case activation.
• Act as a primary client-facing communications contact during early-stage incidents, maintaining calm, professional engagement.
• Collect, organize, and document pre-scoping and intake information to support readiness and SOW.
• Create and manage secure internal communication channels for active incidents with real-time updates.
• Track incident status, action items, and dependencies; follow up to move cases forward.
• Support post-scoping steps, including secure data exchange and internal handoffs after approvals.
• Maintain detailed case notes, timelines, and communication records throughout incident lifecycles.
• Escalate risks or blockers promptly to appropriate internal stakeholders.
• Operate effectively in high-pressure, fast-moving situations with rapid information updates.

Skills

Bachelor's degree or equivalent

Cyber threat research

Client relationship management

Written and verbal communication

Organization & attention to detail

Under pressure decision making

Education

Bachelor's degree in related field or equivalent

Job description

Role Summary

The Tactical Communication Specialist serves as the initial point of contact for time-sensitive cyber incidents involving threat actor communications. This role is responsible for rapid intake, client-facing coordination, and internal activation during high-pressure cyber events.

Operating at the intersection of crisis response, client communications, and internal coordination, the Tactical Communication Specialist ensures swift escalation, accurate information flow, and disciplined execution during critical incidents.

The ideal candidate is calm under pressure, highly organized, client-credible, and able to think quickly in dynamic, time-sensitive situations.

Core Responsibilities

• Serve as the initial point of contact for inbound, time-sensitive cyber incidents, monitoring designated intake channels and responding within required timeframes.
• Coordinate and facilitate rapid scoping calls with clients and internal stakeholders to support swift case activation.
• Act as a primary client-facing communications contactduring early-stage incidents, maintaining clear, calm, and professional engagement under pressure.
• Collect, organize, and document pre-scoping and intake information required to support operational readiness and Statement of Work (SOW)
• Create and manage secure internal communication channels (e.g., Slack or Telegram) for active incidents, ensuring accurate, real-time updates are maintained.
• Track incident status, action items, and dependencies, proactively following up to keep cases moving forward.
• Support post-scoping operational steps, including coordination of secure data exchange processes and internal handoffs once approvals are in place
• Maintain detailed and organized case notes, timelines, and communication records throughout the lifecycle of an incident.
• Escalate risks, blockers, or urgent issues promptly to appropriate internal stakeholders.
• Operate effectively in high-pressure, fast-moving situations, adapting quickly as new information becomes available.

Required Skills & Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• Technical proficiency in cyber threat research and analysis.
• Strong client relationship management skills.
• Strong written and verbal communication skills, particularly in client-facing and high-pressure environments.
• Demonstrated ability to stay organized and detail-oriented while managing multiple active incidents.
• Ability to think quickly, prioritize effectively, and remain composed under pressure.
• Professional judgment and discretion when handling sensitive information.
• Strong follow-through and accountability.

Preferred Experience

• Experience in crisis management, incident response coordination, cybersecurity, investigations, or high-stakes client services.
• Familiarity with secure communications and handling sensitive or confidential information.
• Experience coordinating cross-functional teams in urgent or time-sensitive situations.

CYPFER is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the CYPFER team! While we welcome all applicants, only those who are selected for an interview will be contacted.