Cyber Crisis Communications Lead

CYPFER; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

CYPFER is seeking a Tactical Communication Specialist to serve as the initial contact for time-sensitive cyber incidents, coordinating rapid intake, client-facing communication, and internal activation. The role requires calm under pressure, strong organizational skills, and the ability to manage secure data exchanges, case notes, and cross-functional handoffs during high-stakes events.

You will document intake details, support scoping conversations, and maintain clear, professional engagement

Qualifications

• Bachelor's degree or equivalent work experience.
• Technical proficiency in cyber threat research and analysis.
• Strong client relationship management skills.
• Excellent written and verbal communication in client-facing, high-pressure environments.
• Demonstrated ability to stay organized and detail-oriented while managing multiple active incidents.
• Professional judgment and discretion when handling sensitive information.

Responsibilities

• Serve as the initial point of contact for inbound, time-sensitive cyber incidents, monitoring designated intake channels and responding within required timeframes.
• Coordinate and facilitate rapid scoping calls with clients and internal stakeholders to support swift case activation.
• Act as a primary client-facing communications contact during early-stage incidents, maintaining clear, calm, and professional engagement under pressure.
• Collect, organize, and document pre-scoping and intake information required to support operational readiness and SOW drafting.
• Create and manage secure internal communication channels for active incidents, ensuring accurate, real-time updates are maintained.
• Track incident status, action items, and dependencies, proactively following up to keep cases moving forward.
• Support post-scoping operational steps, including coordination of secure data exchange processes and internal handoffs once approvals are in place.
• Maintain detailed and organized case notes, timelines, and communication records throughout the lifecycle of an incident.
• Escalate risks, blockers, or urgent issues promptly to appropriate internal stakeholders.
• Operate effectively in high-pressure, fast-moving situations, adapting quickly as new information becomes available.

Skills

Bachelor's degree

Cyber threat analysis

Client relationship mgmt

Communication (written & verbal)

Organizational skills

Calm under pressure

Education

Bachelor's degree or equivalent

Job description

CYPFER is seeking a Tactical Communication Specialist to serve as the initial contact for time-sensitive cyber incidents, coordinating rapid intake, client-facing communication, and internal activation. The role requires calm under pressure, strong organizational skills, and the ability to manage secure data exchanges, case notes, and cross-functional handoffs during high-stakes events.

You will document intake details, support scoping conversations, and maintain clear, professional engagement