Rapid Cyber Incident Communications Lead

Ransomware Recovery; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

CYPFER is seeking a Tactical Communication Specialist to serve as the initial client-facing contact during time-sensitive cyber incidents, coordinating intake and rapid activation across teams.

You will manage secure communications, document case notes, and ensure clear, calm, and professional engagement under pressure while supporting scoping, data exchange, and internal handoffs throughout incident lifecycles.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Technical proficiency in cyber threat research and analysis expected.
• Strong client relationship management skills.
• Excellent written and verbal communication, especially for client-facing situations.
• Demonstrated ability to stay organized and detail-oriented across multiple incidents.
• Ability to think quickly, prioritize, and remain composed under pressure.
• Professional judgment when handling sensitive information.
• Strong follow-through and accountability.

Responsibilities

• Serve as the initial point of contact for time-sensitive cyber incidents, monitoring intake channels and responding within required timeframes.
• Coordinate rapid scoping calls with clients and internal stakeholders to support swift case activation.
• Act as a primary client-facing communications contact during early-stage incidents, maintaining calm, professional engagement.
• Collect, organize, and document pre-scoping and intake information to support readiness and SOW.
• Create and manage secure internal communication channels for active incidents with real-time updates.
• Track incident status, action items, and dependencies; follow up to move cases forward.
• Support post-scoping steps, including secure data exchange and internal handoffs after approvals.
• Maintain detailed case notes, timelines, and communication records throughout incident lifecycles.
• Escalate risks or blockers promptly to appropriate internal stakeholders.
• Operate effectively in high-pressure, fast-moving situations with rapid information updates.

Skills

Bachelor's degree or equivalent

Cyber threat research

Client relationship management

Written and verbal communication

Organization & attention to detail

Under pressure decision making

Education

Bachelor's degree in related field or equivalent

Job description

CYPFER is seeking a Tactical Communication Specialist to serve as the initial client-facing contact during time-sensitive cyber incidents, coordinating intake and rapid activation across teams.

You will manage secure communications, document case notes, and ensure clear, calm, and professional engagement under pressure while supporting scoping, data exchange, and internal handoffs throughout incident lifecycles.