Table Games Supervisor NE (7943)

Paycom; Twentynine Palms (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Twenty-Nine Palms Band of Mission Indians seeks a Table Games Supervisor to oversee dealer activities, uphold Five Star Experience, and protect casino assets. You will guide staff, ensure accuracy of player ratings, and enforce policies on the gaming floor.

The role requires strong verbal and written communication skills, prior dealer/supervisor experience, and a solid understanding of gaming tracking systems and compliance standards.

Qualifications

• High school diploma or GED.
• One year experience as a dealer, Supervisor and/or dual rate Dealer/Supervisor.
• Knowledge of the gaming industry and tracking system concepts.
• Advanced skill levels on and knowledge of electronic tracking systems preferred.

Responsibilities

• Provide outstanding customer service to guests and employees by exceeding the mission.
• Lead by example and deliver the Five Star Experience with adherence to standards.
• Coach and support Team Members to ensure skills and resources are available.
• Accountable for protection of casino assets.
• Ensure player ratings are completed accurately and per guidelines.
• Serve as reference for departmental policies on the gaming floor.
• Assure integrity of games, game protection and rack management.
• Maintain required communication with surveillance.
• Verify game accuracy and make fast arbitration decisions.
• Order credits and fills according to policy.
• Alert Shift Manager to security issues and irregularities.
• Analyze gaming activity and issue instructions to dealers.
• Suggest standardization of procedures to improve efficiency.
• Maintain harmony among dealers and resolve grievances.
• Train and develop dealers; ensure table area is neat and inviting.
• Handle disputes and overpayments; complete required forms.
• Ensure compliance with Title 31, MICS and TICS.
• Present a positive image of the Tribal organization to guests and vendors.
• Follow safety policies and attend safety meetings.
• Able to make difficult decisions fairly; strong communication skills.

Skills

Strong verbal and written comms

Leadership

Customer service excellence

Education

High school diploma or GED

One year experience as dealer/supervisor

Knowledge of gaming industry concepts

Tools

Electronic tracking systems

Surveillance coordination

Job description

Job Details: Job Location: JTNP - Twentynine Palms, CA 92277, Position Type: Full Time, Job Shift: Any, Job Category: Other

SUMMARY:

This position is responsible for the supervision and coordination of dealer activities. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Accountable and responsible for the protection of assets of the casino.
• Ensure player ratings are completed accurately, consistently and according to established guidelines.
• Serve as immediate reference to departmental policies and procedures on the gaming floor.
• Assure integrity of games, game protection and proper rack management.
• Maintain all required communication with surveillance.
• Verify accuracy of the game, make quick and professional arbitration decisions, recognize card combinations and totals with speed and accuracy.
• Order credits and fills in the respective gaming area and ensures fills and credits are conducted according to policy.
• Alert Shift Manager of all security issues, suspicious activities and irregularities.
• Analyze gaming activities during shift and issues verbal instructions to the dealers.
• Examine work efforts and procedures for exactness, neatness, conformance to policies and positive customer service impact.
• Study and suggests standardization of procedures to improve efficiency of play.
• Establish and maintain harmony among dealers and resolves grievances within the scope of responsibility. Develop, maintain and nurture a positive work environment.
• Maintain integrity of all casino promotions as they pertain to Table Games.
• Responsible for training and development of dealers.
• Assure that Table Games area looks neat, clean, organized and inviting.
• Handle customer disputes and overpayments. Analyze situation and make decision based on circumstances. Complete required forms when necessary.
• Responsible for compliance with all Title 31 requirements.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

• Supervise directly and indirectly all employees of the Table Games Department. Adhere to the Tribal organization’s policies, procedures and applicable laws.
• Responsible for the overall direction, coordination, and evaluation of this unit.
• Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications: EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):

• High school diploma or GED.
• One (1) year experience as a dealer, Supervisor and/or dual rate Dealer/Supervisor.
• Must have overall knowledge of the gaming industry and tracking system concepts.
• Advanced skill levels on and knowledge of electronic tracking systems preferred.

CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

WORK ENVIRONMENT:

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

INDIAN PREFERENCE ACT:

1. 1. Tribal Members
2. 2. Other Native Americans
3. 3. All other ethnic groups