Table Games Supervisor: Lead & Elevate Guest Experience

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 58,000 - 66,000; Full time

Job summary

ilani in Ridgefield, Washington seeks a Table Games Supervisor to oversee all table games and poker areas, enforcing internal controls and safeguarding the Player Rating System. You will collaborate with Surveillance and maintain guest satisfaction while upholding ilani's Spirit and core values.

Candidates must have dealer experience with endorsements in the main games and be prepared for varied shifts in a smoking environment.

Qualifications

• High School Diploma or GED or equivalent.
• Experience as a dealer with knowledge of multiple games.
• Endorsements in blackjack, baccarat, craps and/or roulette.
• Excellent interpersonal skills to foster a team environment.
• Able to complete table games supervisory training.
• Knowledge of computer systems; flexible to varying shifts.
• Ability to stand and walk for an 8-hour shift; smoking environment.
• Willing to adhere to health and safety measures.

Responsibilities

• Promotes superior guest service.
• Maintains and perpetuates a positive culture per ilani values.
• Trains, counsels, supervises, and evaluates staff.
• Serves guests and handles issues with professionalism.
• Serves employees and handles employee-related issues with composure.
• Keeps open communication with the assistant or shift manager.
• Stays informed about special events and schedules.
• Provides entertaining and memorable guest experiences.
• May apply comp matrix within approved guidelines.
• Performs other duties and maintains confidentiality.

Skills

Interpersonal skills

Team leadership

Customer service

Adaptability

Education

High School Diploma or GED

Tools

Computer systems knowledge

Job description

ilani in Ridgefield, Washington seeks a Table Games Supervisor to oversee all table games and poker areas, enforcing internal controls and safeguarding the Player Rating System. You will collaborate with Surveillance and maintain guest satisfaction while upholding ilani's Spirit and core values.

Candidates must have dealer experience with endorsements in the main games and be prepared for varied shifts in a smoking environment.