Table Games Supervisor (Horseshoe)

Caesars Entertainment; Council Bluffs (IA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical coverage options

401k with company match

Free meals while on shift

Job summary

A leading entertainment company in Iowa is seeking a Gaming Operations team member. Responsibilities include managing table games and ensuring compliance with company policies. Ideal candidates should have strong communication skills and 2 years of experience in gaming operations. Join our dynamic team and enjoy a range of benefits including a diverse benefits program and educational assistance.

Qualifications

• Fluent and literate in English.
• Must be physically mobile with reasonable accommodations.
• Must uphold and demonstrate the highest level of integrity.

Responsibilities

• Open and close table games, verifying counts.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses.
• Monitor bets and payouts, correcting as needed.
• Complete rating cards for players.
• Investigate and resolve guest complaints.

Skills

Good oral and written communication skills

Excellent interpersonal skills

Proficiency in Excel, Word, PowerPoint, Access, and Outlook

Ability to make rational decisions in stressful situations

Ability to prioritize multiple projects

Education

2 years progressively more challenging experience in a gaming operations role

Job description

Overview

Caesars Entertainment is blazing the trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.

We’re investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars’ Team Member, you’ll be eligible to begin reaping the rewards of many of these benefits, in just 12 months – with full access to all educational programs with just 24 months of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us.

Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.

JOB DESCRIPTION

• Open and close table games in assigned area verifying count as provided by the dealer.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Provide complimentary items to guest as requested in accordance with policies and procedures.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Performance management of team members to include performance coaching, training and development, documentation, performance appraisals, etc.
• Responsible for the overall integrity of daily operations. Role models regulatory, departmental and company policies and procedures.
• Presents oneself as a credit to Caesars and encourages others to do the same.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE

The ideal candidate will possess the following qualities:

• 2 years progressively more challenging experience in a gaming operations role, table games experience preferred.

QUALIFICATIONS

• Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
• Excellent interpersonal skills and organizational ability.
• Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

WORK ENVIRONMENT

• Must be able to work in a fast paced environment.
• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be flexible with schedule, including nights, weekends, and holidays as required.