Table Games Supervisor

Caesars Entertainment; Danville (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A major gaming and entertainment company in Virginia seeks an experienced Table Games Supervisor. The role involves displaying a comprehensive knowledge of all table games, managing guest interactions, and resolving disputes. Ideal candidates will have two to five years of casino experience, strong leadership and communication skills, and a willingness to work various shifts. The position may require obtaining a VA Lottery License. A well-groomed appearance is also essential.

Qualifications

• Two to five years of casino experience, preferably in pit operations.
• Knowledge of multi-games is a plus.
• Must be able to read, write, speak, and understand English.

Responsibilities

• Displays knowledge of all table games and house rules.
• Settles disputes with guests in the Table Games area.
• Rates all guests and promotes Total Reward cards.

Skills

Excellent customer relations

Leadership skills

Communication skills

Education

High School graduate or equivalent

College degree preferred

Job description

Job Summary

• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area.
• Verifies fill slips, credit slips, and markers pertaining to games in the assigned area.
• Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your manager.
• Assures guest development by interacting with guests and modeling interactive skills with guests and fellow employees.
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest.
• Reports any situation to their assigned superior.
• Rates all guests and promotes and creates Total Reward cards for new and existing patrons.
• Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements.
• Accurately maintains table game inventories and player win/losses.
• Changes cards/dice. Opens and closes games.
• Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and aids in problem resolution and service recovery, if necessary.
• Counsels, guides, coaches, and instructs assigned personnel in the proper performance of their duties.
• Champions all Family Style Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift.
• Prepares and coordinates the periodical performance review of assigned personnel as determined by management.
• Understands and enforces all company policies and procedures.
• Informs Shift Manager and Assistant Shift Manager of potential safety problems.
• Maintains key security.
• Delivers and completes minimum required standards for all property initiatives, including Evaluations, Family Style Service Standards and Game Knowledge requirements.
• Attends all mandatory meetings required by the company/department.
• Provides leadership and guidance to your team of dealers and to your daily pit staff working with you at any given time.

Qualifications

• High School graduate or equivalent required. College degree preferred.
• Two to five years of casino experience required, preferably in pit operations.
• Knowledge of multi-games is a plus.
• Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership, and communication skills.
• Must be able to read, write, speak, and understand English.
• Must be willing to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Able to obtain a VA Lottery License.

Physical, Mental and Environmental Demands

• Must be able to stand for long periods of time.
• Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during the entire shift, with regular interval breaks.
• Must be able to respond calmly and handle customer demands in a fast‑paced environment. Responds to visual and aural cues.
• Must be able to memorize game rules and procedures.
• Must be able to quickly and accurately perform mathematical computations when determining winners and losers.
• Must be able to accurately balance chip bank at the beginning and end of shift.
• Must have excellent vision (including peripheral) to protect the games.
• Must be able to read, verify and sign appropriate documents relating to the game in a small area.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
• Must be able to bend, reach, kneel, twist and grip items.

Disclaimer

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Equal Employment Opportunity

Caesars Entertainment is an Equal Opportunity Employer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individual's religious beliefs or practices.