Table Games Supervisor

Caesars Entertainment; Chandler (OK); On-site; USD 47,000 - 63,000; Full time

Job summary

Caesars Entertainment in Chandler, OK is seeking a Table Games Supervisor to oversee the operations of our table games on an assigned shift. You will maintain knowledge of all games, house rules, and counting procedures, ensure coin and chip racks are filled, and resolve guest disputes with escalation as needed.

You will mentor staff, conduct performance reviews, plan work, and ensure compliance with gaming laws and Caesars policies, including the Everyone Greets Everyone standard.

Qualifications

• High School graduate or equivalent.
• Three years’ casino experience required, preferably in pit operation.
• Knowledge of casino rules, regulations and procedures pertinent to Pit operations is preferred.
• Excellent customer relations, leadership and communication skills.
• Must be able to read, write, speak and understand English.
• Willing to work any day of the week and any shift.
• Able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Responsibilities

• Oversee the operations of table games on an assigned shift.
• Maintain knowledge of table games, house rules, counting methods and procedures.
• Ensure coin and check racks are filled.
• Resolve guest disputes escalated to supervisor.
• Encourage guest development through interaction and comp decisions.
• Monitor for unusual activity and report to supervisor.
• Suggest department improvements including hiring, promotions and wage changes.
• Coach and guide assigned personnel; coordinate performance reviews.
• Plan work and supervise the team; ensure legal compliance.
• Follow Everyone Greets Everyone (EGE) policy and attend mandatory meetings.
• Work with other teams, maintain safety and security.

Skills

Casino experience

Leadership

Communication

English fluency

Teamwork

Flexible schedule

Grooming

Education

High school diploma

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

• Responsible for the operations of table games on an assigned shift.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
• Assures that all coin and check racks are always filled.
• Settles disputes that arise from guests in the Table Games area, referring to those that are very difficult to the Casino Operations Assistant Manager, Casino Operations Manager, or the Director of Casino Operations.
• Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making Comp decisions.
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
• Observes problems or differences between Table Games employees and gaming guests, and aids if necessary.
• Recommends change in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits.
• Counsels, guides, coaches assigned personnel in the proper performance of their duties.
• Prepares and coordinates the periodical performance review of assigned personnel.
• Make or recommend promotions
• Provides for safety and security
• Handling employees' complaints or grievances
• Recommends disciplinary action or disciplines employees
• Plans work
• Supervise and monitors’ work
• Monitors legal compliance with federal, state, and gaming laws
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

How You Will Create the Extraordinary

• Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks.
• Must be able to lift up to 40 pounds.
• Must be able to bend, reach, kneel, twist and grip items.
• Must be able to walk and be on your feet for long periods of time.
• Must be able to respond calmly and handle many customers’ demands in a fast pace environment. Responds to visual and aural cues.
• Must be able to memorize game rules and procedures.
• Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets.
• Must possess good manual dexterity for quick and accurate handling of chips, cards and money.
• Must have excellent vision (including peripheral) to protect the games.
• Must be able to read, verify and sign appropriate documents relating to the game in a small area.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.

What You Will Need

• High School graduate or equivalent required.
• Three years’ casino experience required, preferably in pit operation.
• Knowledge of casino rules, regulations and procedures pertinent to Pit operations is preferred.
• Must possess excellent customer relations, leadership and communication skills.
• Must be able to read, write, speak and understand English.
• Must be willing to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.