Table Games Supervisor

Caesars Entertainment; Baltimore, Northern (MD, KY); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

PTO

401(k)

Medical

Dental

Vision

Life & Disability Insurance

Job summary

Caesars Entertainment in Maryland is seeking a Table Games Supervisor to lead dealer teams and improve guest service while ensuring game integrity and regulatory compliance. The role requires experienced leadership and a strong focus on customer satisfaction.

The Supervisor will train dealers, monitor play, manage disputes professionally, and collaborate with Pit Manager and Surveillance to adapt limits to demand. A high school diploma and 5+ years in Table Games are expected.

Qualifications

• High school diploma or GED is required.
• 5+ years experience in Table Games, preferably in a supervisor’s role.
• Excellent employee and customer service skills are essential.
• Must enjoy entertaining and communicating with the public.
• Excellent math skills and the ability to multi-task.

Responsibilities

• Leads and supports table games dealers to create legendary customer service.
• Ensures dealers have training, tools and mindset to perform as service professionals.
• Leads the table games dealer team to drive continuous improvements in the employee experience.
• Maintains game integrity and compliance with internal controls and Maryland Lottery Gaming Control Commission regulations.
• Monitors guest play and relays information to the Supervisor.

Skills

Table Games

Leadership

Customer service

Math skills

Education

High school diploma or GED

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Table Games Supervisor leads the Table Games Dealer teams to create continuous improvement in the service for our guests. The Table Games Supervisor also helps to protect game integrity and compliance with internal controls and Maryland Lottery Gaming Control Commission regulations.

How You Will Create the Extraordinary

• Leads and supports table games dealers in order to create legendary customer service.
• Ensures table games dealers have the training, tools and mindset to enable them in their positions as service professionals.
• Leads the table games dealer team in a way that creates continuous improvements in the employee experience.
• Ensures operational and game integrity.
• Tracks guest play and relays all pertinent information to immediate Supervisor
• Settles minor disputes in a professional and timely manner
• Handles guest concerns quickly and efficiently
• Executes changes in table games limits to meet the customer demand and needs of the business
• Informs Pit Manager and Surveillance team of unnatural or irregular play
• Maintains bank floats
• Reports significant cash and cheque transactions
• Verifies issuance of credit after all necessary signatures are confirmed
• Verbally informs Pit Manager of disputes on game
• Knows and abides by Maryland Lottery Gaming Control Commission regulations, internal controls and company policies and procedures

What You Will Need

• High school diploma or GED is required
• 5+ years experience in Table Games, preferably in a supervisor’s role.
• Excellent employee and customer service skills are essential
• Must enjoy entertaining and communicating with the public
• Excellent math skills and the ability to multi-task
• From $28.85 hourly
• Bi-Weekly Pay Dates
• PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.