Table Games Assistant Shift Manager

Caesars Entertainment; Danville (VA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Complimentary privileges

Job summary

Caesars Entertainment in Danville, VA seeks an Assistant Manager to lead the Table Games division and poker on a shift basis, ensuring compliance with federal, state, local gaming regulations and internal controls.

You will oversee DRASMs and Supervisors, implement policies, prepare shift reports, and maintain strong customer relationships to deliver an outstanding gaming experience.

Qualifications

• College degree preferred with 3-5 years leadership in casino operations
• Ability to analyze Budget & P&L statements
• Excellent employee relations skills; strong PC and Excel knowledge
• Knowledge of Virginia Lottery rules and company policies
• Able to obtain Virginia license; work in a smoke-filled environment

Responsibilities

• Oversee DRASMs and Supervisors on assigned shift
• In absence of Table Games Shift Manager, perform duties of Table Games Shift Manager
• Implement policies and procedures and direct personnel
• Prepare regular reports on shift status, morale, skill levels, staffing, and instructions
• Respond to guest complaints and inquiries with good judgment
• Maintain department budgets, profit and loss statements, cost and labor analysis

Skills

Leadership experience

Budget & P&L understanding

Excel

Communication skills

Regulatory knowledge

Education

College degree preferred

Tools

MS Office

Job description

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Assists The Table Games Shift Manager in the responsibility for the day-to-day operations of the table games division and poker on an assigned shift, in accordance with federal, state, and local gaming regulations, as well as company policies, procedures, and internal controls.

How You Will Create the Extraordinary

• Performs the duties of an Assistant Manager by overseeing the DRASMs and Supervisors.
• In the absence of a Table Games Shift Manager, performs the duties of the Table Games Shift Manager
• Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games and poker on a particular shift.
• Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions.
• Recommends policy changes according to procedure.
• Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interests of the customer, employee, and company.
• Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play.
• Provides an outstanding gaming experience/environment.
• Ensures that all table games and poker employees adhere to company policies, procedures, and internal controls, as well as VA Lottery rules and regulations.
• Communicate clearly and regularly the department goals and expectations to table games and poker employees.
• Aligns department to provide differentiated service to Seven Stars and Diamond customers.
• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same.
• Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees.
• Investigates reports of variances and take appropriate action in accordance with company and departmental policies and procedures, as necessary.
• Ensures regulatory compliance with all policies and procedures and monitors the internal control environment of the department.
• Maintains a working knowledge of all local jurisdictional gaming laws, liquor laws table games, and poker regulations, as well as company policies, procedures, and internal controls.
• Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings.
• Ensures integrity and security of company funds and assets within the department on assigned shifts.
• Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions.
• Familiarization with all Caesar's Brand programs and systems.
• Role models the Family Style Service Standards interacting positively through relationships with customers and co-workers.
• Complimentary privileges within prescribed limits in accordance with the approved comp matrix.
• Other duties as assigned.

What You Will Need

• College degree preferred with 3-5 years progressively more challenging leadership role, casino operations.
• Ability to understand and analyze Budget & P&L statements. Proven time management and critical thinking skills required.
• Must possess excellent employee relations skills. Must possess strong PC and Microsoft Office knowledge; especially Microsoft Excel.
• Thorough and complete knowledge of all internal controls, Virginia Lottery rules, company regulations, and policies including Currency Transaction Reporting laws. (MTL/CTR/W2G), Virginia Lottery rules and regulations.
• Is able to work in a smoke-filled environment and able to sit and stand for prolonged periods of time.
• Must be able to obtain and maintain the appropriate license through the Virginia Lottery.

Salary Range: $70,000 to $80,000 annually

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer.

Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.