Table Games Supervisor

Prairie Meadows; Altoona (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Prairie Meadows in Altoona, Iowa is seeking a Table Games Supervisor to oversee and supervise our team of Table Games Dealers. You will monitor dealer assignments, ensure staffing meets guest demand, and drive performance on the casino floor.

The ideal candidate has extensive dealing experience, deep knowledge of all table games, and the ability to train and motivate staff while upholding property policies and guest service standards.

Qualifications

• Minimum of five years all-game dealing experience preferred.
• Thorough knowledge of casino games, rules, policies, and cheating methods.
• Ability to communicate clearly in writing and speech with diverse guests.
• Proficiency with game manuals and training programs.

Responsibilities

• Monitor daily Dealer assignments to ensure adequate staff levels based on guests demands.
• Motivate, evaluate, and train staff as needed.
• Maintain awareness of activities of all games to observe and report irregularities.
• Respond to and resolve customer complaints with courteous service.

Skills

Staff training

Customer service

Communication

Leadership

Job description

Get paid when you need it – daily, weekly or biweekly!

We think a new job just might be in the cards for you. That’s because Iowa’s No. 1 entertainment destination is looking for a Table Games Supervisor to oversee and supervise our winning team of Table Games Dealers.

Here’s what you’ll be responsible for:

• Monitor daily Dealer assignments to ensure adequate staff levels based on guests demands.
• Motivate, evaluate, and train staff as needed.
• Maintain constant awareness of activities of all games in assigned locations in order to observe and report any suspicious or irregular activity and awareness of how each game stands with gains/losses and dealer performance.
• Respond to and resolve customer complaints, concerns, or problems to ensure courteous and friendly service to all gaming guests.

Requirements

Minimum of five years all-game dealing experience preferred. Complete knowledge of all games on the casino floor including rules, policies, procedures, and cheating methods required. Must have technical understanding and demonstrated knowledge of games manuals, policies, and procedures. Completion of a wide variety of specific games training programs with resulting proficiency in required pit games. Must understand property policies and procedures. Must be able to communicate and interact verbally and in writing with people of diverse backgrounds. Must be able to use all equipment associated with the position, such as computer keyboards, and telephones. Must be able to stand or walk for an entire eight-hour shift. This position spends the majority of shifts on the casino floor and is subject to varying levels of crowds, noise, and smoke. Must be able to lift up to 25 lbs. Must be able to work varied hours including weekends and holidays.