Table Games Shift Manager

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

Sandia Resort & Casino in Albuquerque is seeking a Table Games Shift Manager to oversee Pit operations on their shift and serve as MOD in the General Manager's absence. You will ensure adherence to internal controls, regulatory requirements, and proper payouts while guiding Pit Managers, Supervisors, and Dealers.

The role requires strong leadership, decision-making on disputes, staffing support, and incident response.

Qualifications

• High School Diploma or GED required.
• 4+ years of progressive, responsible experience in Casino Table Games, Pit Manager supervision and administration.
• Must be 21 years of age and able to read, write and speak English fluently.

Responsibilities

• Oversee all Casino and Table Games operations in the absence of the General Manager as MOD.
• Direct and coordinate Pit Managers/Supervisors and staff to ensure shift continuity and game protection.
• Ensure adherence to internal controls, regulatory requirements, and proper payout procedures.

Education

High School Diploma, GED certification or equivalent

Job description

Position Summary

Responsible for the operation of the pits during his/her assigned shift. Responsible for all Casino operations in the absence of the General Manager. Responsible for adhering to the System of Internal Controls, NIGC MICS, and federal cash reporting requirements. Has the ability to sign Request for Fill/Credit, Fill Credit slips, table opener/closer, temporary opener/ closer, jackpot slips, federal cash reporting documents, complementaries, and promotional items. The Table Games Shift Manager has access to the pit podium, pit area, table banks, and cards and dice in play and in the storage areas. The Card and Dice room is accessible when escorted by security.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. In the absence of the General Manager, is responsible for all Casino and Table Games operations as MOD (Manager on Duty) and submits daily report of activity in the casino.
2. Assists in the planning and implementation of policies, rules and directives to accomplish Casino and Departmental objectives.
3. Improves and standardizes company and departmental policies and procedures.
4. Directs Pit Managers/Supervisors in coordinating the work of their assigned employees and assigned areas of responsibility to assure shift continuity.
5. Ensures strict adherence to the Sandia casino system of internal controls.
6. Directs and monitors supervisors and employees to ensure game protection and loss prevention techniques are enforced.
7. Evaluates and continuously compares the performance of the Table Games operation and standards. Analyzes abnormal deviations from the norm and takes corrective actions when necessary.
8. Assists in planning game types, house rules and limits. Consults with casino management on appropriateness and suitability.
9. Ensures Table Games and Casino operations comply with gaming laws and regulations.
10. Communicates information to incoming Shift Manager and Table Games Manager.
11. Works to ensure compliance with all dealing procedures.
12. Supervises and trains all games supervisors.
13. Supervises all disciplinary issues on the shift.
14. At own discretion, opens and closes games.
15. Provides assistance and makes the ultimate decision regarding all player disputes on the games or within the company.
16. Responsible for overseeing the evaluation of Pit Managers, Floor Supervisors and Dealers.
17. Provides excellence in customer service and ensures the same from all employees.
18. Assists with the hiring and staffing of Table Games personnel.
19. Make judgment decisions at company and games department level.
20. Maintains an accurate assessment of ongoing drop and win/loss figures.
21. Completes all final closing figures for all games.
22. Verifies Keno, Slot, Caribbean Stud, and Let It Ride Jackpot payouts.
23. Notifies all departments of any observed maintenance issues.
24. Notifies all departments of any observed employee misconduct.
25. Provides direction and assistance for all company emergencies.
26. Makes decisions on any evictions.
27. Performs additional duties and responsibilities as necessary or assigned.
28. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

1. Provides direct management and supervision to all reporting Team Members, typically for a larger department, operational area or more complex professional department.
2. Functions as an advisor to the operations and sets goals that are results oriented, organized, and account for business challenges.
3. Guides the team to achieve a well-defined structure and efficient operation.
4. Delegates responsibilities to the most qualified Team Members through observing and understanding strengths and weaknesses.
5. Creates an environment of teamwork, through communicating common goals, shows appreciation for team members contributions and on-going support, and leads by example.
6. Collaborates and communicates effectively in a professional and articulate manner.
7. Demonstrates strong knowledge of all reporting departments/operational areas.
8. Strong analytical and critical thinking skills to identify problems, generate solutions, and implement them.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process

Knowledge, Skills, and Abilities

1. Ability to supervise and direct the work of employees.
2. Ability to plan and implement work schedules.
3. Ability to deal effectively with the public.
4. Ability to work odd and unusual hours, including nights, weekends and holidays.
5. Ability to exercise personnel management practices and be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
6. Ability to write and prepare standard reports and documents.
7. Knowledge of all Table Games rules and regulations.
8. Knowledge of Table Games.

Qualifications

Education and Experience

Required

1. High School Diploma, GED certification or equivalent.
2. Four (4) years progressive, responsible experience in Casino Table Games, Pit Manager Supervision and Administration.
3. Must be at least 21 years of age.
4. Must be able to read, write and speak English fluently.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Seeing

The ability to perceive the nature of objects by the eye.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required:

1. Work is performed indoors.
2. Work hours subject to change with overtime work required.
3. Must be able to work long hours under stressful conditions.
4. Subject to hazards, this may cause personal bodily harm: smoke, common colds, influenza, dust, odors, and elevated noise levels.
5. Duties may involve walking, standing for long periods of time, sitting and crouching.
6. Specific required movements include the following:
   • Trunk – bend, twist, rotate, push, pull, and carry.
   • Arms – reach, carry, push, pull, lift, twist, and rotate.
   • Legs – lift, push, pull, twist, and rotate.
7. Hands – grasp, manipulate, bilateral coordination, eye and hand coordination, overall finger dexterity.

Source: Hospitality Online