TABLE GAMES MANAGER

The Pueblo of Sandia; Albuquerque (NM); On-site; USD 103,000 - 123,000; Full time

Job summary

The Pueblo of Sandia in Albuquerque, NM, is seeking a Table Games Manager to support the Director of Table Games in operations and administration. The role involves supervising staff, ensuring compliance with internal controls, and managing shift coverage.

Responsibilities include coordinating schedules, maintaining game protection, and improving procedures. Must have strong English communication and a background in casino table games management.

Qualifications

• Bachelor’s degree in management and 5+ years progressive table games management experience.
• Must be at least 21 years of age.
• Must read, write and speak English fluently.

Responsibilities

• Supervises, directs, and/or performs activities to provide quality customer service and establishes guest perception of the Table Games Department as exceptional hospitality.
• Assists in the development, management, and monitoring of the annual budget.
• Schedules employee work hours for maximum utilization of workforce.
• Interviews, auditions, hires, disciplines, and discharges employees as necessary.
• Observes employees to ensure training and standards are met; ensures development through training for all games and employee relations.
• Plans and implements policies, rules, and directives to accomplish department objectives; improves house rules and procedures.
• Directs supervisors in coordinating the work of their teams to assure shift continuity.
• Ensures strict adherence to the Sandia Casino System of Internal Controls.
• Directs and monitors supervisors and employees to ensure game protection and loss prevention.
• Evaluates performance and analyzes deviations; takes corrective action when necessary.
• Plans game types, house rules and limits; consults on appropriateness.
• Ensures Table Games operations comply with gaming laws and regulations.
• Reviews all performance appraisals and ensures timely submissions.
• Performs additional duties as necessary.

Skills

Supervisory skills

Staff scheduling

Customer service

Flexibility hours

Personnel management

Report writing

Table Games rules knowledge

Education

Bachelor’s degree in management

Job description

Job Details

Job Location: Albuquerque, NM 87113

Position Type: Full Time

Salary Range: $102,648.00 - $123,177.60 Salary

Job Shift: Any

Job Category: Table Games

Position Summary

Responsible for assisting the Director of Table Games with the overall Table Games operation and administration. Responsible for adhering to the System of Internal Controls, NIGC MICS, and federal cash reporting requirements. The Table Games Manager also performs as the Shift Manager during assigned shifts, with supervisory authority over all other Table Games employees. The Table Games Manager has the ability to sign Request for Fill/Credit, Fill/Credit slips, table opener/closer, temporary opener/closer, federal cash reporting documents, complimentaries, and promotional items. The Table Games Manager has access to the pit podium, pit area, table banks, and cards and dice in play and in Table Games storage areas. The Card and Dice room is accessible when escorted by Security. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

• Supervises, directs, and/or performs activities designed to provide quality customer service and establishes guest perception of the Table Games Department as that of exceptional hospitality and friendliness.
• Assists in the development, management, and monitoring of the annual budget.
• Schedules employee work hours for maximum utilization of workforce.
• Interviews, auditions, hires, disciplines, and discharges employees, as necessary.
• Observes employees in the performance of their duties to determine whether they are trained to meet the standards set for their respective positions. Ensures employee development through training for all games and employee relations.
• Plans and implements policies, rules, and directives to accomplish department objectives. Improves and standardizes house rules and procedures.
• Directs supervisors in coordinating the work of their assigned employees and assigned areas of responsibilities to assure shift continuity.
• Ensures strict adherence to the Sandia Casino System of Internal Controls.
• Directs and monitors supervisors and employees to ensure game protection and loss prevention techniques.
• Evaluates and continuously compares the performance of the Table Games operations and standards. Analyzes abnormal deviations from the norm and takes corrective action when necessary.
• Plans game types, house rules and limits. Consults with casino management on appropriateness and suitability.
• Ensures Table Games operations comply with gaming laws and regulations.
• Reviews all performance appraisals and ensures timely submissions.
• Performs additional duties and responsibilities as necessary or assigned.
• Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

• Provides direct management and supervision to all reporting Team Members, typically for a larger department, operational area, or more complex professional department.
• Functions as an advisor to the operations and sets goals that are results oriented, organized, and account for business challenges.
• Guides the team to achieve a well-defined structure and efficient operation.
• Delegates responsibilities to the most qualified Team Members through observing and understanding strengths and weaknesses.
• Creates an environment of teamwork, through communicating common goals, shows appreciation for team members contributions and on-going support, and leads by example.
• Collaborates and communicates effectively in a professional and articulate manner.
• Demonstrates strong knowledge of all reporting departments/operational areas.
• Strong analytical and critical thinking skills to identify problems, generate solutions, and implement them.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

• Ability to supervise and direct the work of employees.
• Ability to plan and implement work schedules.
• Ability to deal effectively with the public.
• Ability to work odd and unusual hours, including nights, weekends, and holidays.
• Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
• Ability to write and prepare standard reports and documents.
• Knowledge of all Table Games rules and regulations.

Qualifications

Education and Experience

Required:

• Bachelor’s degree in management or related field and five (5) years progressive and responsible experience in casino Table Games Management and Administration.
• Must be at least 21 years of age.
• Must be able to read, write and speak English fluently.

License/Certifications/Registrations

• Must be able to obtain and maintain the required STGC Gaming License.
• Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

• Walking

  Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

• Seeing

  The ability to perceive the nature of objects by the eye.

• Sitting

  Particularly for sustained periods of time.

• Standing

  Particularly for sustained periods of time.

• Stooping

  Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

• Talking

  Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required:

• Work is performed indoors.
• Must be able to work long hours under stressful conditions.
• Subject to hazards, which may cause personal bodily harm: smoke, common colds, influenza, dust, odors, and elevated noise levels.
• Tasks may be performed on uneven, inclined, hard, and soft carpeted floors, cement structures and surfaces.
• Duties may involve walking, standing for extended periods of time, sitting and crouching.

Specific required movements include the following:

• Trunk-bend, twist, rotate, push, pull, and carry.
• Arms-reach, carry, push, pull, lift, twist, and rotate.
• Legs-lift, push, pull, twist, and rotate.
• Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.