Table Games Pit Supervisor

Oxford Casino · Hotel & Sportsbook; Maine; On-site; USD 39,000 - 48,000; Full time

Job summary

Oxford Casino Hotel in Oxford, Maine, seeks an experienced Table Games Supervisor to oversee pit operations, monitor dealers, and ensure exceptional guest service in alignment with company standards.

Responsibilities include safeguarding assets, directing dealers, observing for irregular activity, maintaining game integrity, and ensuring compliance with internal controls and regulations. Two years dealing experience and Title 31 certification preferred.

Qualifications

• Must be able to be certified on all table games assigned.
• Must be Title 31 and Problem Gambling certified, and attend annual training.
• Must know company and department policies and internal controls.
• Ability to walk and stand for extended periods.
• Review and comprehend player data and observe play of guests.
• Observe games and dealers from a distance; move effectively around pit.
• Prefer a minimum of 2 years dealing experience.
• Excellent customer service and verbal communication skills.

Responsibilities

• Oversee, monitor, and control an assigned pit to ensure customer service standards.
• Safeguard assets, direct dealers, and observe for irregular activity.
• Maintain awareness of game status, player limits, and dealer performance.
• Direct and support games in progress and provide dealer corrections as needed.
• Change gaming supplies when needed and ensure compliance with policies.
• Uphold high standards of courtesy and work with casino staff.
• Carry out daily operations with integrity and cleanliness of the floor.
• Maintain proper table bank through fills and credits.
• Perform departmental activities in line with internal controls.
• Learn additional games as required by management.

Skills

Customer service

Verbal communication

Cheating detection knowledge

Observation skills

Confidential information handling

Education

Table Games certification

Title 31 certification

Problem Gambling certification

Tools

Basic computer skills

Job description

Oxford Casino Hotel in Oxford, Maine, seeks an experienced Table Games Supervisor to oversee pit operations, monitor dealers, and ensure exceptional guest service in alignment with company standards.

Responsibilities include safeguarding assets, directing dealers, observing for irregular activity, maintaining game integrity, and ensuring compliance with internal controls and regulations. Two years dealing experience and Title 31 certification preferred.