Table Games Floor Supervisor - Philadelphia

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free Basic Life Insurance

Free Short Term & Long-Term Disability

Retirement Savings with Company Match

Generous Bonus Structure

Annual Merit/Goal Based Pay Increases

Leadership Skills Development & Mentorship Programs

Tuition Reimbursement

Free parking

Free food and discounted meals

Exclusive Discounts on Travel, Services, Goods and Entertainment

Job summary

A premier gaming establishment in Philadelphia seeks a Table Games Supervisor to oversee table operations, manage dealers, and ensure an exceptional experience for guests. Responsibilities include safeguarding assets, maintaining game integrity, and responding to the needs of the casino floor. Candidates should have a related degree, 2-5 years of experience, and proven management skills. The role promises a dynamic, high-energy environment with comprehensive benefits, including health coverage and retirement savings.

Qualifications

• Two to five years of experience required.
• Ability to comply with state gaming regulations.
• Confidentiality regarding financial data and casino policies is essential.

Responsibilities

• Supervise table games operations and dealers.
• Ensure guest safety and security.
• Analyze customers' play for suspicious activities.

Skills

Management abilities

Oral and written communication skills

Customer service skills

Problem-solving abilities

Knowledge of specified games

Education

Four-year degree in related fields or equivalent work experience

Technical school education in dealing specified games

Tools

Microsoft software products

Job description

Overview

Why We Need Your Talents Responsible for the successful operation of the Table Games area, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience.

Where You'll Make an Impact

• Responsible to the Casino Pit Manager or Shift Operations Manager for successful performance of assigned duties.
• Controlling gaming cards and equipment.
• Responsible for the supervision and performance of the table games dealers.
• Assists and advises other departments and company personnel as necessary, to assure the success of the table games.
• Manages the administration of fills/credits, player ratings, keeping track of markers, and rundowns.
• Analyzing customers play; cheating scams, counters, and unusual or suspicious variations of play.
• Development of staff, evaluating and training.
• Review table game activities and promotional status with designated managers.
• Meet with departmental directors and managers as necessary.
• Excellent customer service.
• Ensure the safety and security of guests and employees.
• Other duties as assigned.

Skills You'll Need To Succeed

• Methods of Accountability
  • Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
  • Through various oral and written reports.
  • Through achievement of performance goals.
• Standards of Performance
  • Management abilities demonstrated in managing the table games operations.
  • Maintain interpersonal working relationship among all personnel.
  • Oral and written communication skills.
  • Willingness to assume responsibility relative to the performance of the table games.
  • Obtaining departmental budget and goals.
  • Effective managing of the staff.
  • Accuracy in completing assigned duties, paperwork, and reports.
  • Proficiency with Microsoft software products.
• Additional Abilities
  • Ability to analyze and interpret departmental needs and results.
  • Ability to solve complex problems.
  • Knowledgeable of specified games and gaming regulations.
  • Ability to add monies and chips.
  • Knowledge of theft techniques.
  • Good public relations/guest service skills.

A Few Must Haves

• Two (2) to Five (5) years of experience with a Four (4) year degree in related fields or equivalent work experience.
• Technical school education in dealing specified games.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• Casino is over 300,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
• Sitting 5%
• Walking 10%
• Standing 75%
• Keyboarding 10%
• 24/7 operation requiring extended hours and the ability and willingness to meet the team members’ schedules when handling matters scheduling, team member relations and staffing.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.