Table Games Floor Supervisor - Philadelphia

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free Basic Life Insurance

Free Short Term & Long-Term Disability

Retirement Savings with Company Match

Generous Bonus Structure

Annual Merit/Goal Based Pay Increases

Tuition Reimbursement

Free parking

Free food and discounted meals

Exclusive Discounts on Travel, Services, Goods and Entertainment

Job summary

A premier casino and hotel in Philadelphia is seeking a Table Games Supervisor to ensure the successful operation of the Table Games area, manage dealers, and safeguard company assets. The ideal candidate has 2 to 5 years of experience along with a four-year degree or equivalent work experience. Strong management skills, customer service orientation, and a thorough understanding of gaming regulations are critical for this role. The position offers comprehensive health coverage, retirement savings options, and a dynamic work environment.

Qualifications

• Two to five years of experience required.
• Must comply with state gaming regulations, including licensing when necessary.

Responsibilities

• Ensure the successful operation of the Table Games area.
• Supervise table games dealers and manage operations.
• Administer fills/credits, player ratings, and track markers.

Skills

Management abilities

Oral and written communication skills

Customer service skills

Ability to analyze complex problems

Knowledge of gaming regulations

Proficiency with Microsoft software

Public relations

Education

Four-year degree in related fields or equivalent work experience

Technical school education in dealing specified games

Job description

Overview

Responsible for the successful operation of the Table Games area, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience.

Responsibilities

• Responsible to the Casino Pit Manager or Shift Operations Manager for successful performance of assigned duties.
• Controlling gaming cards and equipment.
• Responsible for the supervision and performance of the table games dealers.
• Assists and advises other departments and company personnel as necessary, to assure the success of the table games.
• Manages the administration of fills/credits, player ratings, keeping track of markers, and rundowns.
• Analyzing customers play; cheating scams, counters, and unusual or suspicious variations of play.
• Development of staff, evaluating and training.
• Review table game activities and promotional status with designated managers.
• Meet with departmental directors and managers as necessary.
• Excellent customer service.
• Ensure the safety and security of guests and employees.
• Other duties as assigned.

Qualifications

Skills You\'ll Need to Succeed

• Methods of Accountability:
  • Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
  • Through various oral and written reports.
  • Through achievement of performance goals.
• Standards of Performance:
  • Management abilities demonstrated in managing the table games operations.
  • Maintain interpersonal working relationship among all personnel.
  • Oral and written communication skills.
  • Willingness to assume responsibility relative to the performance of the table games.
  • Obtainment of departmental budget and goals.
  • Effective managing of the staff.
  • Accuracy in completing assigned duties, paperwork, and reports.
  • Must be proficient with all Microsoft software products.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Knowledgeable of specified games and gaming regulations.
• Ability to add monies and chips.
• Knowledge of theft techniques.
• Good public relations/guest service skills.

A Few Must Haves

• Two (2) to Five (5) years of experience with a Four (4) year degree in related fields or equivalent work experience.
• Technical school education in dealing specified games.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• Casino is over 300,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
• Sitting 5%
• Walking 10%
• Standing 75%
• Keyboarding 10%
• 24/7 operation requiring extended hours and the ability and willingness to meet the team members’ schedules when handling matters scheduling, team member relations and staffing.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.