Table Games Floor Supervisor

Infor; Temecula (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Pechanga Resort Casino is seeking a Table Games Floor Person to maintain the integrity and smooth operation of assigned table games in accordance with all rules and regulations. You will supervise dealers, ensure service excellence, and monitor game play while protecting assets and ensuring compliance with policies and security procedures.

The role requires leadership, strong knowledge of blackjack/baccarat, and the ability to manage multi-cultural staff in a fast-paced casino environment.

Qualifications

• Minimum 1 year of experience in a Table Games Operations supervisory capacity
• Minimum 3 years of experience as a Table Games Dealer
• Thorough knowledge of Blackjack, Baccarat and at least one other table game
• Combination of education and/or experience may be considered in lieu of minimum requirements

Responsibilities

• Create and ensure a fun-filled, entertaining and exciting environment where service excellence is paramount
• Supervise, coach, instruct and direct dealers in proper procedures of table games operations
• Monitor table games activities for adherence to casino and government rules and procedures
• Protect the integrity of games, currency, chips, playing cards and other assets
• Assist in interview and hiring process for new dealer candidates and monitor post-disciplinary performance
• Maintain journaling of team members' performance for potential disciplinary actions or rewards
• Track and document play of patrons including wagers, duration, purchases, and wins/losses
• Provide ongoing advice, support and direction to dealers and foster professional communication across departments
• Oversee and train dealers, direct performance improvements and evaluations
• Maintain grooming and conduct per company standards and ensure dealers do the same
• Interact professionally with guests and team members to promote team spirit and effective cross-cultural communication
• Create daily pit performance reports and other duties as assigned

Education

H.S. Diploma or GED

Some college

Job description

Pechanga Resort Casino is seeking a Table Games Floor Person to maintain the integrity and smooth operation of assigned table games in accordance with all rules and regulations. You will supervise dealers, ensure service excellence, and monitor game play while protecting assets and ensuring compliance with policies and security procedures.

The role requires leadership, strong knowledge of blackjack/baccarat, and the ability to manage multi-cultural staff in a fast-paced casino environment.