Table Games Floor Person - Requisition #904229

Infor; Temecula (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Pechanga Resort Casino is seeking a Table Games Floor Person to preserve the integrity and orderly operation of table games. You will oversee dealers, ensure service excellence, and uphold all rules and regulations.

Ideal candidates have supervisory experience, knowledge of blackjack and baccarat, and the ability to train and coach staff while maintaining high standards of guest service.

Qualifications

• Experience in a Table Games supervisory role is required.
• Thorough knowledge of blackjack, baccarat and at least one other game.
• Combination of education and experience to perform duties effectively.
• Must qualify to obtain and maintain a class “A” gaming license.

Responsibilities

• Create an entertaining, service-focused environment while upholding standards.
• Supervise, coach, and direct dealers in table games operations and procedures.
• Monitor activities for adherence to casino rules and government regulations.
• Protect integrity of games, currency, chips and cards with vigilance.
• Assist in interviewing and hiring dealers and in disciplinary actions.
• Maintain performance records and journal team member performance.
• Track play, wagering, wins/losses, and daily pit operations.
• Coordinate with departments to ensure smooth operations and communication.
• Provide ongoing training and leadership to dealers and staff.
• Maintain grooming and professional conduct per company standards.

Skills

Communication skills

Math skills

Reasoning ability

Leadership skills

Staff management

Game protection

Interpersonal skills

Tech adaptability

Computer skills

Work flexibility

Education

High School Diploma or GED

Some college

Job description

Four Diamond Service Agreement

All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

JOB SUMMARY

The Table Games Floor Person is responsible for preserving the integrity and orderly operation of assigned table games and assets in accordance with all applicable rules, laws, and regulations.

JOB FUNCTIONS

Key Responsibilities

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Supervise, coach, instruct and direct dealers in proper procedures of appropriate aspects of table games operations including, but not limited to, correction of errors, recommendations of disciplinary actions and monitoring all work processes.
• Monitor table games activities for adherence to casino and government rules, regulations and procedures.
• Protect the integrity of all table games including monitoring chip purchases, ensuring all transactions are correct and maintaining security and integrity.
• Assist and make recommendations in the interview and hiring process of all new dealer and dual rate dealer candidates.
• Assist and make recommendations in the administration of disciplinary or corrective action, and monitor post-disciplinary performance of assigned Team Members.
• Evaluate the performance of assigned Team Members.
• Consistently use the system of record for journaling Team Members’ performance, which can be used in future disciplinary action or positive rewards for the individual.
• Track and document play of patrons including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses.
• Ensure appropriate and professional care and service are provided to guests and Team Members.
• Ensure the protection and integrity of games, currency, chips, playing cards and other assets.
• Practice and foster open, clear, two-way communication with all related departments and superiors.
• Provide ongoing advice, support and direction to dealers.
• Apply positive communication, interpersonal and leadership skills with Team Members at all times.
• Proactively manage and direct the performance of assigned dealers. Provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence and persuade Team Members in order to maintain company service standards.
• Maintain excellent grooming and personal conduct according to company standards and ensure dealers do the same.
• Interact with department and company Team Members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.

Based upon operational/staffing needs, other duties as assigned may include, but not be limited to, the following:

• Pencil responsibilities including efficiency in Virtual Roster/Pit Manager
• Reviewing and maintaining the necessary records pertaining to pit activities including daily and monthly review of operations and financial data provided.
• Adhering to and ensuring compliance with all company policies, procedures and internal controls and government regulations.
• Monitoring and managing staffing levels and labor costs and optimizing utilization of assigned pit(s) including adjusting table minimums and maximum bet levels.
• Managing and overseeing the efficient operation of assigned pit functions and communications with related departments.
• Maintaining and ensuring adherence to all internal and external regulations, policies and procedures within assigned pit.
• Creating daily reports on individual pit performance.
• Other duties as assigned.

Education

• H.S. Diploma or General Education Degree (GED) Required
• Some college Preferred

Experience

Experience Experience Details Required/< Preferred

0-2 Years Minimum of one (1) year experience in a Table Games Operations supervisory capacity Required or

2-4 Years Minimum three (3) years of experience as a Table Games Dealer Required

Thorough knowledge of Blackjack, Baccarat and at least one other table game Required

Combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance to successfully perform this job Required

Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above Required

Knowledge, Skills and Abilities

• COMMUNICATION SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or Team Members of the organization.
• MATHEMATICAL SKILLS: Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• REASONING ABILITY: Basic Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Leadership, motivation, counseling, discipline and training skills.
• Ability to manage multi-cultural staff and to create and maintain a harmonious work environment.
• Current game protection skills, knowledge of cheating and advantage play activities.
• Excellent interpersonal and team building skills.
• Ability to adapt to and embrace technological changes.
• Average computer skills and the ability to learn new computer skills.
• Must be flexible and willing to work nights, weekends, and holidays.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.

Pechanga Resort Casino will at all times and for all positions give hiring transfers and promotional preferences to qualified applicants in the following order. 1. Pechanga Band of Indian Members, 2. Pechanga Band Member Spouses, 3. Other American Indians, 4. All others.

Licenses and Certifications

• Must qualify to obtain and maintain a class “A” gaming license Required