Table Games Floor Leader — Guest Experience & Integrity

Sycuan; El Cajon (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sycuan on the California casino floor in El Cajon seeks a Table Games Floor Supervisor to lead dealers, enhance guest experience, and uphold game integrity on the casino floor. You will supervise dealers in an assigned section, promote guest relations, ensure revenue procedures, monitor dealing procedures, and document training and disciplinary actions.

The role requires a High School Diploma or GED, 2 years dealing experience, and craps/roulette familiarity; you must multi-task, stay

Qualifications

• High School Diploma or GED.
• 2 years of dealing experience.
• Experience dealing craps or roulette.

Responsibilities

• Promotes guest relations by greeting players in a friendly and courteous manner and learning the names of regular players.
• Facilitates the accurate collection of revenue by ensuring dealers observe proper procedures and initiating corrective action as needed.
• Protects game integrity by scanning assigned tables for irregularities in dealing procedures, informing Shift Manager accordingly, making rule decisions as needed, and resolving guest disputes.
• Supervises Dealers by offering correct dealing procedures, documenting training and counseling, and initiating disciplinary actions and/or commendations with assistance.
• Ensures departmental processes are initiated and/or completed by preparing forms and documents as required.

Skills

Communication

Guest relations

Team guidance

Professionalism

Mathematical calculations

Form/document completion

MS Word/Outlook

Shift flexibility

Overtime willingness

Table game rules

Education

High School Diploma or GED

2 years dealing experience

Craps or roulette experience

Tools

Casino table systems

Job description

Sycuan on the California casino floor in El Cajon seeks a Table Games Floor Supervisor to lead dealers, enhance guest experience, and uphold game integrity on the casino floor. You will supervise dealers in an assigned section, promote guest relations, ensure revenue procedures, monitor dealing procedures, and document training and disciplinary actions.

The role requires a High School Diploma or GED, 2 years dealing experience, and craps/roulette familiarity; you must multi-task, stay