Table Games - Floor / Box Supervisor

Tesuque Casino; Santa Fe (NM); On-site; USD 40,000 - 50,000; Full time

Job summary

A local casino is seeking a Table Games Floor Supervisor to oversee the operations of table games, ensuring compliance with policies and delivering high-quality customer service. Candidates should have at least one year of experience dealing major games like Blackjack and Roulette, with a high school diploma required. The role requires the ability to manage game-related decisions and guest relations effectively in a fast-paced environment requiring extended hours including evenings and weekends.

Qualifications

• Minimum of one year experience dealing major games including Blackjack, Roulette, and Poker variants.
• Must be able to obtain and maintain a Pueblo of Tesuque Gaming License.
• Must be 21 years or older.

Responsibilities

• Supervises game operations in assigned section.
• Ensures compliance with gaming policies and procedures.
• Handles guest complaints and issues effectively.

Skills

Supervision of table games

Customer service

Game protection

Conflict resolution

Education

High school diploma or GED

Associate's degree in related field (preferred)

Job description

Position Summary

Under the direction of the Table Games Pit Manager, the Table Games Floor Supervisor is responsible for supervising the activity of all table games, ensuring the gaming activity and dealing procedures comply with Table Games Department Internal Controls, Policies, and Procedures. The Table Games Supervisor monitors and supports team members assigned to their section(s)/area(s).

Native American preference will be given.

Duties & Responsibilities

• Supervises the operations of the games in their section.
• Monitors the games, players, and dealers to ensure maximum game protection.
• Ensures all gaming controls, policies, and procedures are adhered to.
• Corrects errors on the games and makes game related decisions.
• Greets guests in a courteous and friendly manner and ensures all guests receive a high level of quality service.
• Explains and interprets the rules of the games to guests.
• Effectively deals with guest issues/complaints.
• Observe, evaluate, and rate players objectively and accurately.
• Accurately track the table drop and monitor player wins and table wins/losses.
• Verifies and awards jackpots and other promotional winners.
• Understands and adheres to all AML/Title 31 procedures.
• Fills out various work‑related forms including Title 31 and multiple transaction logs.
• Maintain the proper chip inventory for all tables and determine the need for fills/credits.
• Coordinates and schedules the opening and closing of all games.
• Assists with dealer rotations, breaks, and monitoring of table minimums.
• Supervises the work of team members under their authority and evaluates their performance.
• Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Maintains strict confidentiality in all departmental and company matters.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education

• High school diploma or GED required; Associates degree (A.A.) in related field preferred.
• Minimum of one year experience dealing all major games including Blackjack, Roulette, Baccarat and at least (1) Poker variant.

Minimum Qualifications

• Must be able to obtain and maintain a Pueblo of Tesuque Gaming License.
• Must be 21 years or older.

Physical Requirements

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl. The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to twenty five (25) pounds.

Work Environment

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.

ADA/EEO Compliance

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

DRUG-FREE DISCLAIMER

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.