Table Games Dual Rate Supervisor

Full House Resorts, Inc; Waukegan (IL); On-site; USD 87,108,403 - 137,539,584; Full time

Benefits offered by this job

Medical, Dental, & Vision

Voluntary Life, AD&D

Disability Insurance

Volunteer Time Off Ventra Program

401K + Employer Match

Paid Time Off

Tuition Reimbursement

Job summary

Full House Resorts, Inc. oversees table games and employees to ensure safety, integrity and regulatory compliance. The role supervises, coaches and supports dealers while maintaining superior guest service and cultivating the established player base, with flexibility to work all shifts as assigned.

The candidate will be able to stand for extended periods, communicate effectively, and resolve guest concerns. Prior casino experience is preferred.

Qualifications

• High School/GED required.
• 1-3 years related experience in casino or gaming.
• Bilingual a plus.

Responsibilities

• Oversee table games and employees to ensure safety, integrity, security, and regulatory compliance.
• Supervise, coach and support dealers.
• Maintain superior guest service by identifying, cultivating and improving the established player base.
• Identify and resolve guest complaints or refer to Shift Manager as appropriate.
• Direct and supervise dealers in assigned areas and evaluate performances.
• Monitor changes of cards and dice and inspect equipment before play.
• Protect assets of the company and maintain confidentiality.

Skills

Guest service

Game knowledge

Communication

Flexibility

Education

High School/GED

Job description

Job Description

Oversee table games and employees to ensure that the safety, integrity, security, company, and regulatory policies / procedures are upheld. Supervise, coach and support dealers. Maintain superior guest service by identifying, cultivating and improving the established player base working towards a positive company image whenever possible. Must be flexible and able to work all shifts as assigned.

Essential Job Functions

• Excellent internal/external guest service
• Stand and circulate throughout assigned area
• Possess thorough knowledge of games assigned to supervisor
• Calculate all payoffs
• Understand and monitor compliance with gaming regulations and company policies and procedures
• Maintain positive guest relations, evaluate play, and extend complimentary services when appropriate
• Direct and supervise dealers in assigned areas
• Evaluate designated employees’ performances
• Monitor changes of cards and dice, and inspect new equipment before allowing into play
• Resolve guest complaints or refer to Shift Manager when appropriate
• Protect assets of company
• Maintain strict confidentiality
• Other reasonable duties as assigned

Education and Experience

• High School/GED
• 1-3 years related experience

Preferred

Bilingual a plus

Certificates, Licenses, Registrations

Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Knowledge, Skills, and Abilities

• Must have thorough knowledge of a minimum of two (2) games
• Must have excellent communication and guest service skills
• Casino environment; exposure to smoke, bright lights, and noise
• Must be able to stand for extended periods of time
• Frequently speak, read, write, stand, walk, bend, and stoop
• Occasionally lift, carry, push, and pull

Benefits

• Medical, Dental, & Vision
• Voluntary Life, AD&D
• Disability Insurance
• Volunteer Time OffVentra Program
• 401K + Employer Match
• Paid Time Off
• Tuition Reimbursement

Salary Range

$30.40 - $48.00 + Tips