Table Games Dual Rate Supervisor

ViziRecruiter,LLC.; St. Louis (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Day 1 benefits

Uber benefit

Recognition rewards

Tuition reimbursement

Lindenwood University discounts

Diversity scholarship for team members

Job summary

River City Casino & Hotel is seeking a Table Games supervisor to lead staff, oversee table games procedures, and ensure top-tier guest experiences at the casino. The role requires strong communication, supervisory skills, and the ability to handle varied shifts including nights and weekends.

The position emphasizes regulatory compliance, accurate handling of chips and payouts, and collaboration with casino leadership to maintain smooth operations and high guest satisfaction.

Qualifications

• Strong customer service orientation and interpersonal skills.
• Excellent verbal communication in English.
• Experience supervising staff in a gaming/entertainment setting.

Responsibilities

• Support and promote outstanding customer service per training and supervision.
• Follow game procedures for Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and variations.
• Supervise and manage staff in the Table Games department.
• Coordinate with managers and scheduling to ensure guest satisfaction.
• Share accountability for engagement of all team members with shifts and casino operations.
• Oversee integrity of chips, cards, dice, and gaming equipment.
• Maintain and process paperwork, logs, schedules, and communications for Table Games.
• Monitor cash transactions and ensure correct payouts per procedures.
• Ensure regulatory compliance within area of authority and report issues to management.

Skills

Customer service

Verbal communication

Team supervision

English fluency

Education

High School Diploma

Job description

Introduction

...

Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

*Part-Time or Full-Time Opportunities Available*

What does River City Casino & Hotel have to offer?

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member's children.

*Will have supervisory and hourly team member responsibilities in this role.

Responsibilities

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with their fellow peers in training, respective course instructors and supervisors, and all departmental and company leaders for River City Casino & Hotel.
• Follows game procedures and trainings when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.
• Responsible for supervising and managing staff in the Table Games department.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• Shares responsibility of the overall engagement of all team members with Casino Operations Assistant Shift and/or Shift.
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.

Requirements

• Applicant must be at least 21 years of age.
• Ability to work any shift or hours, including nights, weekends, holidays, and overtime.
• High School Diploma or equivalent preferred.
• Must have strong verbal communication skills; must be fluent and literate in English.
• Must have excellent customer service and interpersonal skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Able to add, subtract, multiply, and divide accurately to figure payoffs.