Experienced Table Games Supervisor

ViziRecruiter,LLC.; Northern (KY); Hybrid; USD 48,000 - 65,000; Full time

Job summary

Hollywood Casino & Hotel is seeking a Table Games Supervisor to oversee up to six table games per shift and lead operational excellence at the pit.

The role requires prior table games experience, strong interpersonal skills, and the ability to manage under pressure while upholding regulatory and company policies.

Qualifications

• Minimum 2 years in a gaming operations role with table games experience.
• Excellent interpersonal skills and ability to respond calmly in stressful situations.
• Ability to stand, walk, and move around the pit and property.
• Ability to exercise independent judgment within established policies and solve problems.
• Must tolerate second-hand smoke and varying noise and temperature levels.

Responsibilities

• Supervises operation of up to six table games on an assigned shift.
• Collaborates with the Assistant Table Games Shift Manager on strategies for customer service, comping, and expenses to maximize profitability.
• Provides visible leadership in gaming operation areas.
• Ensures daily operations integrity and enforces policies and procedures.
• Performs related and compatible duties as assigned.
• Drives improvements through staff development and training programs; monitors results and adjusts as needed.

Skills

Interpersonal skills

Customer service

Problem solving

Independent judgment

Mobility

Under pressure

Job description

Introduction

...

Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

What does Hollywood Casino & Hotel have to offer?

• Supervises the operation of up to six table games on an assigned shift.
• Works closely with the Assistant Table Games Shift Manager to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability.
• Provides visible leadership in gaming operation areas.
• Responsible for the overall integrity of daily operations in your section. Models regulatory, departmental and company policies and procedures.
• Performs all other related and compatible duties as assigned.
• Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with Manager to make changes if necessary to achieve end result.

Requirements

• Applicant must be 21 years of age or older.
• Two years progressively more challenging experience in a gaming operations role, table games experience is required.
• Must possess excellent interpersonal skills - Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift.
• Able to develop effective problem solving skills with the ability to exercise independent judgment within established policies.
• Must be able to listen and respond to visual and aural cues.Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality.Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.