Table Games Dual Rate Supervisor

PENN Entertainment; St. Louis (MO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Day 1 medical, dental, & vision

Uber benefit for nearby metro stops

Recognition programs with cash rewards

Tuition Reimbursement

Diversity Scholarship for team members

Job summary

River City Casino & Hotel in Missouri is hiring for a Table Games Supervisor role. The position offers both part-time and full-time opportunities, with day-one benefits and a starting wage of $24.00 per hour.

You will supervise and train staff, ensure compliance with game procedures, manage payouts, and maintain paperwork. Strong English communication and customer service are essential to delivering top-tier guest experiences.

Qualifications

• Must be at least 21 years old.
• Ability to work any shift, including nights, weekends, holidays, and overtime.
• High School Diploma or equivalent preferred.
• Must be fluent and literate in English.
• Excellent customer service and interpersonal skills.
• Energetic, proactive, and able to coordinate with team members at all levels.
• Able to perform basic math to figure payoffs.

Responsibilities

• Supervise and manage staff in the Table Games department.
• Follow game procedures and trainings for Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and variations.
• Coordinate scheduling with management and address concerns with guest satisfaction.
• Share accountability for engaging all team members with supervisors.
• Handle chips, cards, dice, and other gaming equipment with care.
• Maintain paperwork, logs, schedules, and communication for Table Games.
• Monitor cash transactions and ensure correct payouts per procedures.
• Ensure regulatory compliance and report issues to management.

Skills

Customer service

Supervisory experience

English fluency

Verbal communication

Team collaboration

Education

High School Diploma or equivalent

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

*Part-Time or Full-Time Opportunities Available*

What does River City Casino & Hotel have to offer?

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member's children.

*Will have supervisory and hourly team member responsibilities in this role.

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with their fellow peers in training, respective course instructors and supervisors, and all departmental and company leaders for River City Casino & Hotel.
• Follows game procedures and trainings when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.
• Responsible for supervising and managing staff in the Table Games department.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• Shares responsibility of the overall engagement of all team members with Casino Operations Assistant Shift and/or Shift.
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.

BRING US YOUR BEST.

• Applicant must be at least 21 years of age.
• Ability to work any shift or hours, including nights, weekends, holidays, and overtime.
• High School Diploma or equivalent preferred.
• Must have strong verbal communication skills; must be fluent and literate in English.
• Must have excellent customer service and interpersonal skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Able to add, subtract, multiply, and divide accurately to figure payoffs.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting at $24.00 per hour