Slot Casino Service Representative - Slot Operations

002 Seminole Casino Classic; Florida; On-site; USD 18,000 - 25,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino is seeking a customer-focused team member to assist guests at the Slots area. You will redeem tickets, provide changes, and help players understand game rules while ensuring accurate cash handling and smooth transactions.

A strong emphasis on service and compliance with club benefits is expected. The role requires a high school diploma or GED and at least one year of customer service experience.

Qualifications

• Requires a high school diploma or GED. Previous customer service experience preferred. Ability to learn all Slot games and to explain rules to guests.

Responsibilities

• To serve and assist customers by redeeming tickets, making change and explaining game play to new players in a prompt and courteous manner.
• Circulate throughout assigned casino area and serve player guests on the Slots machines by redeeming winning voucher tickets, making change for players and assisting players with game rules.
• Accurately maintains money flow during shift, verifies jackpots, and promotes the Club card program while ensuring cleanliness and customer satisfaction.

Skills

Customer service

Money handling

Slot games knowledge

Basic math

Education

High school diploma or GED

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Street Tacos, Slice and Mojoe as well as a burger and wing joint named Flying Cow.

Our Commitment to Service

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

To serve and assist customers by redeeming tickets, making change and explaining game play to new players in a prompt and courteous manner. This position is responsible for circulating throughout assigned casino area and serving player guests on the Slots machines by redeeming winning voucher tickets, making change for players and assisting players with rules of the games.

Essential Job Functions

May include but are not limited to: Communicates all customer service issues to key personnel. Accurately performs customer transactions. Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Pays and verifies jackpots on slot machines according to established procedures. Promotes the Club card program; understands current card benefits and information and presents program to customers. Accurately maintains money flow during shift with customers and employees. Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed.

Qualifications

High school diploma or GED Minimum one year experience and some customer services experience preferred; or an equivalent combination of education and/or work experience. Must be able to learn all of the Slots games and explain rules to guests. Must possess basic math skills, count money accurately and balance cash drawer. Must be able to sit, bend, walk, kneel, push and lift 25-50 lbs daily.

Work Environment

May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk, lift, bend, tug and pull; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Closing

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!