Table Games Casual Floor Supervisor

Bally's; Lincoln (RI); On-site; USD 60,000 - 85,000; Full time

Job summary

Bally's in Lincoln, RI is seeking a Table Games Supervisor to lead dealers, ensure game integrity, and provide exceptional guest service.

You will monitor table actions, train staff, enforce regulatory requirements, and coordinate with floor management to maintain safe, efficient casino operations.

This role requires strong leadership, math ability, and the ability to work in a fast-paced, smoky environment.

Qualifications

• Three years of table games experience required.
• Strong dealing, supervisory and customer service skills.
• Knowledge of casino rules and regulatory expectations.
• Ability to evaluate personnel and write clear reports.

Responsibilities

• Implements customer service programs in responsible areas.
• Monitors guest satisfaction during conduct of Table Games.
• Directly supervises operation and conduct of assigned table games.
• Accurately rates player action in Table Management System.
• Responsible for training, supervision and conduct of dealers.
• Ensures compliance with Federal and State gaming regulations.
• Supports company objectives, procedures and internal controls.
• May act as a Floor Manager

Skills

Table Games Supervision

Staff Training

Customer Service

Regulatory Knowledge

Communication

Job description

• Implements customer service programs in responsible areas.
• Monitors guest satisfaction during conduct of Table Games.
• Individually and personally responsible for customer loyalty and return visitation by building relationships through one of a kind customer interaction.
• Directly supervises operation and conduct of assigned table games.
• Accurately rates player action in Table Management System.
• Accurately verifies payoffs of wagers.
• Tracks game bankroll and win / loss of responsible games.
• Responsible for training, supervision and conduct of dealers.
• Responsible for safety and security of gaming equipment and company assets.
• Evaluates probationary employees and Dealers job performance.
• Initiates request for performance documentation.
• Ensures compliance with Federal and State gaming regulations.
• Supports company objectives, procedures and internal controls.
• Implements and reports violations of company EEO policy.
• Responsible for accuracy of documentation and paperwork.
• May act as a Floor Manager

Working Conditions:

• Mostly indoors and generally climate-controlled environment, occasionally outdoors

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Preferred

Rhode Island Department of Business Regulations Operations Gaming License

Ability to evaluate personnel

Strong Management Skills

Ability to calculate mathematical solutions

Ability to write reports

Knowledgeable of casino games rules and regulations for at least 2 major table games

Three Years of appropriate Table Games experience

Strong table game(s) dealing, supervisory and customer service skills

Must be able to work in a loud, smoky environment.

Must be able to walk/stand during shift without restriction.

Must be able to lift 25 pounds.

Reading, writing, mathematics, good vision, speaking, hearing, sitting, walking, standing, use of keyboard, use of telephone, working under time pressure and working rapidly for long periods.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.