Supervisor - Table Games

Bally's; Tiverton (RI); On-site; USD 42,000 - 70,000; Full time

Job summary

Bally's in Rhode Island is seeking a qualified Floor Manager for table games to oversee daily operations and ensure outstanding guest experiences. You will supervise dealers, manage game flow, and maintain accuracy in payouts and records while enforcing regulations.

Responsibilities include training staff, evaluating performance, and reporting on game metrics; you will also help safeguard assets and ensure compliance with state gaming laws. Strong leadership and math skills are essential.

Qualifications

• Three years of table games experience.
• Knowledgeable of casino games rules and regulations for at least 2 major table games.
• Ability to write reports.
• Ability to calculate mathematical solutions.
• Excellent customer service skills.
• Strong management and leadership abilities.
• Excellent communication skills.
• Ability to evaluate personnel.
• Ensures safety and integrity of gaming operations.

Responsibilities

• Implements customer service programs in responsible areas.
• Monitors guest satisfaction during conduct of Table Games.
• Directly supervise operation and conduct of assigned table games.
• Accurately rates player action in Table Management System.
• Accurately verifies payoffs of wagers.
• Tracks game bankroll and win / loss of responsible games.
• Responsible for training, supervision and conduct of dealers.
• Responsible for safety and security of gaming equipment and company assets.
• Evaluates probationary employees and Dealers job performance.
• May act as a Floor Manager

Skills

Table games dealing

Supervision

Customer service

Report writing

Mathematics

Communication

Personnel evaluation

Leadership

Compliance

Tools

Table Management System

Job description

• Implements customer service programs in responsible areas.
• Monitors guest satisfaction during conduct of Table Games.
• Individually and personally responsible for customer loyalty and return visitation by building relationships through one of a kind customer interaction.
• Directly supervise operation and conduct of assigned table games.
• Accurately rates player action in Table Management System.
• Accurately verifies payoffs of wagers.
• Tracks game bankroll and win / loss of responsible games.
• Responsible for training, supervision and conduct of dealers.
• Responsible for safety and security of gaming equipment and company assets.
• Evaluates probationary employees and Dealers job performance.
• Initiates request for performance documentation.
• Ensures compliance with Federal and State gaming regulations.
• Supports company objectives, procedures and internal controls.
• Implements and reports violations of company EEO policy.
• Responsible for accuracy of documentation and paperwork.
• May act as a Floor Manager

Working Conditions

• Mostly indoors and generally climate-controlled environment, occasionally outdoors

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

Preferred

Strong table game(s) dealing, supervisory and customer service skills.Three Years of appropriate Table Games experience.Knowledgeable of casino games rules and regulations for at least 2 major table games.Ability to write reports.Ability to calculate mathematical solutions.Excellent customer service skills.Strong Management Skills.Excellent Communication Skills.Ability to evaluate personnel.

Reading, writing, mathematics, good vision, speaking, hearing, sitting, walking, standing, use of keyboard, use of telephone, working under time pressure and working rapidly for long periods.Must be able to lift 25 pounds.Must be able to walk/stand during shift without restriction.Must be able to work in a loud, smoky environment.

Licenses & Certifications

Required

RI Lottery License Ops

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.