T&S Investigator

OpenKrill; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Remote-friendly

Fast-paced startup

Skills-based hiring

Impactful work

Job summary

Clipboard is a remote-first healthcare marketplace connecting professionals with workplaces across the U.S. The Trust & Safety Analyst protects platform integrity by handling incident reports from start to finish with empathy and decisive action.

You will work cross-functionally with Support, Product, Legal and Operations to reduce incidents, refine policies, and ensure accurate safety communications with customers and partners.

Qualifications

• Minimum 3+ years in a customer-facing role.
• Experience in Clinical practice, Trust & Safety, Risk Management, or Compliance preferred.
• Excellent judgment in ambiguous situations.
• Ability to analyze safety-related data and present insights.

Responsibilities

• Investigate incidents end-to-end and provide timely, empathetic resolutions.
• Classify incidents, assess severity, and decide on deactivations.
• Develop safety initiatives and processes to reduce incidents.
• Shape safety policies and provide internal/external guidance.
• Collaborate with Support, Product, Legal to improve safety outcomes.
• Monitor safety metrics and report trends for improvements.
• Stay updated on product changes affecting safety operations.
• Communicate with customers and partners professionally and urgently.

Skills

Empathy in customer interactions

Judgement under pressure

Written and verbal communication

Analytical thinking

Cross-functional collaboration

Education

Nursing licensure (LVN/RN) (preferred)

Clinical practice experience

Tools

Statistical tools

Job description

ABOUT CLIPBOARD

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

ROLE OVERVIEW

The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.

WHAT YOU’LL DO

• Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
• Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.
• Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity.
• Shape and uphold marketplace safety norms through clear policy development/reccomendations.
• Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.
• Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.
• Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.
• Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.
• Continuously improve the incident reporting and investigation workflow.
• Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.
• Stay current on product updates to ensure accuracy and consistency across safety operations.

WHAT WE’RE LOOKING FOR

• Ability to resolve customer incidents with empathy and action
• Impeccable judgement and ability to make tough decisions
• Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience
• Possess an “I can handle anything” mentality and extremely sound judgment in ambiguous situations
• Ability to identify potential risks and effectively diffuse situations
• Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission
• Self-motivated, able to work independently and stay organized
• Detail-oriented
• Ethical and unbiased integrity and decision-making abilities
• Preferred:- 3+ years in a customer-facing role.- 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields.- LVN or RN is a big plus- Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.

WHY JOIN CLIPBOARD?

• We are remote-first, giving you the flexibility to work with us from many places.
• Fast-paced startup environment. Join a company that values curiosity, independence, and growth.
• A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
• Opportunity to make a significant impact with our customers on both sides of the marketplace.

HIRING PROCESS

1. 1. Application
2. 2. Case Study
3. 3. Case Study Interview with Head of Trust and Safety
4. 4. Interview with our Head of Operations
5. 5. Culture Interview (People Ops)
6. 6. Offer