T-Mobile - Retail Store Manager - Indianapolis, IN

United Wireless; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Job summary

United Wireless is seeking a Retail Store Manager to lead a busy Indianapolis location, inspiring the team to deliver outstanding customer experiences while managing daily operations, staffing, training, and compliance with company policies.

You will drive sales, supervise scheduling, marketing, and inventory control, mentor associates, and foster an inclusive environment that aligns with our #BeTheBestU culture.

Qualifications

• 18+ and authorized to work in the United States.
• High school diploma, GED, or equivalent.
• 1–3 years of retail sales and sales management experience.
• Ability to stand for long periods and perform physical tasks.
• Committed to an inclusive workplace and accommodating diverse needs.

Responsibilities

• Drive team performance and customer satisfaction to achieve store goals.
• Oversee staffing, scheduling, marketing, and loss prevention.
• Lead inventory management and operational excellence.
• Hire, mentor, and develop a high-performing team.
• Uphold United Wireless policies and recognize achievements.

Skills

Leadership

Team management

Customer service

Staff scheduling

Marketing

Loss prevention

Inventory management

Communication

Coaching & mentorship

Education

High school diploma or GED

Job description

Job Overview:

As a Retail Store Manager, you lead by example, inspire your team to go all in, and empower them to excel in connecting customers to their world. You are responsible for overseeing all aspects of store operations, including hiring, scheduling, training, marketing, asset protection, and team leadership. With a strong understanding of the retail environment, you ensure the store runs smoothly and efficiently while delivering exceptional customer experience. In this role, you serve as the primary point of contact for all store employees, fostering a motivated and high-performing team. Your leadership is key to driving success and achieving store goals.

Key Responsibilities:

As a key leader, you drive team performance, customer satisfaction, and store success. You provide feedback to employees, assist with customer concerns, and ensure a positive experience aligned with our brand. You oversee staffing, scheduling, marketing, and loss prevention while supporting operational excellence through sales and inventory management. You hire passionate individuals, mentor your team, and stay current on products and leadership practices. By creating an inclusive environment, focusing on performance management, and recognizing achievements, you ensure the store meets success metrics-all while upholding United Wireless policies and procedures.

Requirements:

Applicants must be at least 18 years old, authorized to work in the United States, and have a high school diploma, GED, or equivalent. Reliable transportation and a flexible schedule are required to meet the needs of the role. Candidates should have 1-3 years of experience in retail sales and sales management, including leadership roles within a retail environment. The position also requires the ability to stand for long periods and perform physical tasks as needed. We are committed to fostering an inclusive workplace, and reasonable accommodations can be provided to support individuals with disabilities in performing essential job functions.

Benefits (for full-time employees):

We offer benefits to our full-time employees, including health, dental, vision, and life insurance. Additionally, we offer long-term and short-term disability coverage, along with paid time off to support a healthy work-life balance.

About United Wireless:

At United Wireless, we are more than just a retailer-we are a family. Headquartered in Farmington Hills, Michigan and Established in 2007, we have grown to over 125 locations in 13 states, making us one of the fastest-growing wireless retailers in the nation. Our success is built on a commitment to excellence, opportunity, and a culture that feels like home. Our core value, #BeTheBestU, is at the heart of everything we do. It drives us to empower our team members to reach their fullest potential, both personally and professionally. As an equal-opportunity employer, we foster an inclusive culture where everyone can grow and succeed. United Wireless is on a mission to continue expanding while maintaining the strong, supportive culture that sets us apart. If you're looking for a company that values teamwork, growth, and innovation, United Wireless is the place for you!