T-Mobile - Retail Store Manager - Houston, TX

United Wireless; Houston (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off

Employee Phone Discount

Additional T-Mobile Perks

Job summary

United Wireless in Houston is seeking a Store Manager to lead a high-performing team and deliver an exceptional customer experience. You will oversee staffing, scheduling, training, merchandising, and store operations to align with company standards.

The role emphasizes coaching, performance management, and driving sales while maintaining strong loss prevention and customer service. Experience in retail leadership and a passion for developing people is essential.

Qualifications

• Requires 1–3 years of experience in retail sales and sales management.
• Strong leadership, communication and customer service skills.
• Ability to motivate, coach and develop a team, manage multiple priorities.

Responsibilities

• Lead and develop a high-performing team through coaching, feedback, recognition, and performance management.
• Provide exceptional customer service and address customer concerns.
• Oversee staffing, scheduling, training, and employee development.
• Hire and onboard passionate individuals who align with United Wireless values.
• Drive sales performance and ensure the store meets goals and success metrics.
• Manage store inventory, merchandising, and operational excellence.
• Oversee marketing initiatives and ensure promotional programs are executed.
• Support loss prevention and asset protection efforts.

Skills

Leadership

Customer Service

Communication

Team Development

Coaching

Education

High School Diploma / GED

Job description

Job Overview:

• Lead by example and inspire your team to deliver an exceptional customer experience.
• Empower employees to excel in connecting customers to their world.
• Oversee all aspects of store operations, including hiring, scheduling, training, marketing, and asset protection.
• Ensure the store operates smoothly, efficiently, and in alignment with company standards.
• Serve as the primary point of contact for store employees.
• Build and maintain a motivated, engaged, and high-performing team.
• Drive store performance while achieving sales, customer experience, and operational goals.
• Demonstrate strong leadership and a thorough understanding of the retail environment.

Key Responsibilities:

• Lead and develop a high-performing team through coaching, feedback, recognition, and performance management.
• Provide exceptional customer service and assist with customer concerns when needed.
• Oversee staffing, scheduling, training, and employee development.
• Hire and onboard passionate individuals who align with United Wireless values.
• Drive sales performance and ensure the store meets established goals and success metrics.
• Manage store inventory, merchandising, and overall operational excellence.
• Oversee marketing initiatives and ensure promotional programs are executed appropriately.
• Support loss prevention and asset protection efforts.
• Stay current on products, services, sales strategies, and leadership practices.
• Create an inclusive and positive environment where employees feel supported and motivated.
• Follow and enforce United Wireless policies, procedures, and standards.
• Maintain a productive, customer-focused, and results-driven store environment.
• Other duties as assigned.

Requirements:

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High school diploma, GED, or equivalent required.
• Reliable transportation required.
• Flexible schedule required.
• 1-3 years of experience in retail sales and sales management required.
• Previous leadership experience within a retail environment preferred.
• Strong communication, leadership, and customer service skills.
• Ability to motivate, coach, and develop a team, work in a fast-paced environment, and manage multiple priorities.
• Ability to stand for extended periods and perform physical tasks as needed.

We are committed to fostering an inclusive workplace, and reasonable accommodations can be provided to support individuals with disabilities in performing essential job functions.

Benefits (Full-Time Employees):

• Health, Dental, and Vision
• STD, LTD & Life Insurance
• Paid Time Off (PTO)
• Employee Phone Discount on Service
• Additional T-Mobile Perks

Pay & Compensation:

• This is an hourly position with competitive pay based on experience and qualifications.
• Employees are also eligible to earn uncapped commission, providing additional earning potential based on individual performance.
• Total compensation will vary based on hourly wages, sales performance, and commission earnings.

About United Wireless:

At United Wireless, we are more than just a retailer-we are a family. Headquartered in Farmington Hills, Michigan and Established in 2007, we have grown to over 100 locations in 13 states, making us one of the fastest-growing wireless retailers in the nation. Our success is built on a commitment to excellence, opportunity, and a culture that feels like home. Our core value, #BeTheBestU, is at the heart of everything we do. It drives us to empower our team members to reach their fullest potential, both personally and professionally. As an equal-opportunity employer, we foster an inclusive culture where everyone can grow and succeed. United Wireless is on a mission to continue expanding while maintaining the strong, supportive culture that sets us apart. If you're looking for a company that values teamwork, growth, and innovation, United Wireless is the place for you!