T-Mobile - Bilingual Retail Assistant Manager - Germantown, MD

United Wireless; Germantown (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off

Job summary

United Wireless in Germantown, MD seeks a Retail Associate Manager to work with the Store Manager to lead and develop the store team, driving customer loyalty and supporting Sales Representatives to achieve success.

You will foster a customer-first culture, ensuring a seamless, confident, and solutions-oriented customer experience while helping manage daily store operations, merchandising, and store systems.

Qualifications

• 1–2 years of customer service and/or sales experience.
• Able to stand for long periods and perform physical tasks.
• Authorized to work in the United States and 18+ years old.

Responsibilities

• Coach Sales Representatives to improve customer interactions and performance.
• Monitor customer wait times to ensure a smooth in-store experience.
• Maintain store procedures, merchandising and use of store systems.

Skills

Customer service

Sales experience

Team coaching

Education

High School Diploma or GED

Tools

POS systems

Store communications

Job description

Job Overview:

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty and support Sales Representatives in achieving success. Your role focuses on fostering a strong customer-first culture by instilling our core values in every team member. You'll ensure that each customer's experience is seamless, confident, and solutions oriented.

Key Responsibilities:

As a key leader, the Retail Associate Manager coaches Sales Representatives to improve customer interactions and performance while managing customer wait times for a smooth in-store experience. You stay informed on products, services, and leadership practices to guide the team effectively. The role also includes supporting store maintenance, visual merchandising, and retail procedures, ensuring the team uses store systems and communications efficiently. Additionally, you drive financial results by monitoring performance indicators, controlling expenses, and managing discounts-all while upholding United Wireless policies and procedures.

Requirements:

Applicants must be at least 18 years old, authorized to work in the United States, and have a high school diploma, GED, or equivalent. Reliable transportation and a flexible schedule are required to meet the needs of the role. Candidates should have 1-2 years of customer service and/or sales experience, preferably in a retail environment. The position also requires the ability to stand for long periods and perform physical tasks as needed. We are committed to fostering an inclusive workplace, and reasonable accommodations can be provided to support individuals with disabilities in performing essential job functions.

Benefits (for full-time employees):

We offer benefits to our full-time employees, including health, dental, vision, and life insurance. Additionally, we offer long-term and short-term disability coverage, along with paid time off to support a healthy work-life balance.

About United Wireless:

At United Wireless, we are more than just a retailer-we are a family. Headquartered in Farmington Hills, Michigan and Established in 2007, we have grown to over 125 locations in 13 states, making us one of the fastest-growing wireless retailers in the nation. Our success is built on a commitment to excellence, opportunity, and a culture that feels like home. Our core value, #BeTheBestU, is at the heart of everything we do. It drives us to empower our team members to reach their fullest potential, both personally and professionally. As an equal-opportunity employer, we foster an inclusive culture where everyone can grow and succeed. United Wireless is on a mission to continue expanding while maintaining the strong, supportive culture that sets us apart. If you're looking for a company that values teamwork, growth, and innovation, United Wireless is the place for you!