T Mobile Authorized Retailer Assistant Manager

Luna Wireless, An Authorized T-Mobile Retailer (Northeast); Worcester (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commission

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Employee discounts

Training & development

Vision insurance

Job summary

Luna Wireless, An Authorized T-Mobile Retailer (Northeast) seeks a Retail Assistant Manager in Worcester, MA. The role involves leading a team to enhance customer experience and achieve sales targets. Ideal candidates will have customer service or sales experience and the ability to lead effectively. Benefits include competitive pay, commission, medical, dental, and vision insurance, along with opportunities for advancement. Candidates must be at least 18 years old and legally authorized to work in the U.S.

Qualifications

• 1 year of customer service and/or sales experience, preferably in retail.
• Availability to work varied schedules including nights, weekends, and holidays.
• Ability to lead and mentor team members effectively.

Responsibilities

• Lead the store team to meet customer needs and ensure satisfaction.
• Provide feedback and coaching to Mobile Associates on customer interactions.
• Maintain store quality and adhere to national standards.
• Drive financial results based on key performance indicators.

Skills

Customer service experience

Sales experience

Leadership

Outstanding communication

Bilingual (Spanish preferred)

Education

High School Diploma or GED

Job description

Benefits

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Overview

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T‑Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities

• Infuse every store’s Mobile Assistant with a passion for T‑Mobile’s Manifesto and a standard of Loving Our Customers.
• Ensure every customer need is met and employees build customer confidence by creating a comfortable, simple experience and solving the whole problem.
• Observe and provide feedback on Mobile Associate interactions with customers for development, training, and coaching.
• Effectively manage customer wait time and stay current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team.
• Interact directly with Mobile Associates to ensure they meet or exceed defined monthly success metrics and complete assigned training on time.
• Assist in maintaining store environment quality and adhere to national plan‑ogram standards, using visual displays and interactive devices effectively.
• Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems and corporate communications.
• Deliver financial results based on key performance indicators and identify ways to manage and control store expenses, including discounting and credits.

The Experience You’ll Bring

• 1 year customer service and/or sales experience, retail environment preferred.
• Availability to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with the ability to interact with teammates and customers.
• Se prefieren hablantes bilingües de español, pero no se requieren.

What’s in it for You

• Competitive base pay plus commissions.
• Benefits for part‑time and full‑time employees.
• Medical, dental, and vision benefits.
• 401(k) plan.
• Generous paid time‑off programs.
• Phone service discounts.
• Serious growth potential for your career.

Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.

We are an equal opportunity employer and welcome everyone to our team.